We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Hello Mazda of Temecula

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Francisco C

    Date: 07/15/2024

    If I could give a zero star I would. Everything from the sale of my 2022 Mazda CX-9, to the service department. The service department at Hello Mazda of Temecula. I've had to take back my vehicle to the service department for several electrical issues that involved the safety features of my CX-9. For example the infotainment display shuts off during use of the vehicle and different times. The rear camera didn't register vehicles that were behind me. The smart braking system error message is malfunctioning and Radar malfunction. This isn't the first time that these error messages pop up. Now that I have exceeded the manufacturers 3year 36k mikes warranty I am having to pay $200 for diagnostic plus the fees to repair or reset the vehicle. I have had these issues since one month after the purchase of the vehicle. I have spoken to the service manager and director of maintenance there at Hello Mazda of Temecula as well as the General manager and no one has been helpful at all. I have even went as far as to go out on test drive with one of there mechanics from Hello Mazda of Temecula and He found that the electrical issues and malfunction of those safety features like the smart braking system did not engage the braking system. I asked the sales manager to put that into the service records as was told no. I spoke to the director of maintenance and he was no help at all. I spoke to the General manager and he said he would buyback the vehicle from me for $10k less than what I paid for it and get me into a new vehicle.

Hello Mazda of Temecula is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.