We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Portrait Photographers

NekaRae Photography aka Soul Sisters Imagery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portrait Photographers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired ********************************** for a birth story shoot. The fee was $1450. I paid $725 on 7/25/2022 and agreed to pay the remainder on a monthly basis until my due date which was in December of 2022. The contract included birth photos and fresh 48 hour pictures of the baby. Neka was great during the birth (I was induced due to illness, had stalled labor, and ultimately ended up having an emergency c-section). She took good pictures and even advocated for me during the **section. But she wasn't able to do the fresh 48-hour pictures with the baby and promised to do these at a later date. She had multiple excuses and a sick child of her own in the weeks that followed so I was patient and understanding. My baby was 6 weeks old when **** finally came around to do the newborn pictures. The rest of my family wasn't available. She offered to make up for it with a family shoot. We scheduled it for Sunday 4/9, 2023. On this date, my family and I were at the location and she texted frantically that she was stuck at the US-Mex border in a long line of traffic. We rescheduled for 5/27, **** showed up and took some really beautiful pictures. She agreed to have the pictures emailed to me in 2-3 weeks. On June 15th, she texted saying the pictures would be ready for me the following Monday (19th). I didn't receive any pictures on the 19th. I texted her on 6/22 and 6/28 and didn't receive a response. On July 10, I texted her and she said she was homeless and staying at ******** temporarily. She said the internet was slow there. On 7/11 she texted to say the pictures were still uploading. I didn't get any pictures. On 7/17, she texted asking if I was home during the weekend so she could drop off a thumb drive with the pictures. I said I could come to her and pick it up. She insisted she'd come by my house on Sunday. On 7/22 I texted to confirm she was good to come by the next day, she confirmed. I texted her on the 23rd and no response. Then on 7/26, she texted saying she was in a car crash and now has a new phone. She also said she was going to upload the pictures to OneDrive and send me a link in the morning. I have not received the pictures or any further communication from Neka since.

NekaRae Photography aka Soul Sisters Imagery is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.