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Business Profile

Professional Engineers

Willdan Financial Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Professional Engineers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Overpayment for project was sent and cashed by Willdan. ****** ****** Does not know the rules if refund can be sent back to me the property owner and emailed the bank she said . I was promised an answer would be sent today on 12/14/12. No response to email and no answer via her direct line . This is illegal holding funds due for over $3600 where the cashiers check was cashed over 3 weeks ago.

    Business Response

    Date: 12/19/2022

    Property Owner overpaid their payoff due to sending in an expired payoff quote.  The Trustee, by mistake, cashed the check, which should have been returned to the property owner.  However, since the check was cashed, the duty fell to the bank to return the overpayment.  This means the Trustee is the one who decides that the person/agency that paid the original check should be refunded the overpayment.  This is not a Willdan policy nor is it a ****** policy, but a bank policy.  Since the property owner would not provide Willdan with the name and address of the payee (mortgage holder), we were unable to give the bank the information to provide the refund.  The property owner insisted the refund go to him, personally, but the bank would not accommodate the request.  

    ****** has stepped in and will provide the refund directly to the property owner.  I believe the property owner has been contacted by ****** to arrange for the refund to be sent from ******, not the Trustee.  

    Willdan does not cash checks or have anything to do with refunds remitted to the Trustee.

    Thank you.
    ******** ******

    Customer Answer

    Date: 12/20/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 185**649, and find that this resolution is unsatisfactory to me.  I have not received confirmation in writing the loan has been paid off in full as requested 

  • Initial Complaint

    Date:11/12/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We wanted to payoff our loan. The company is refusing to give us our loan number, a payoff amount, the name of the bank that own the loan. They are also trying to charge us a payoff quote request fee which was in a recent lawsuit with the FTC and the State attorney general in which California won the case. They have not been helpful at all on the phone. They told us we needed to go through a website to get the pay off amount and pay the fee, when. we tried the website was down and has been for well over a week now. When I called back they stated to "just mail the check in" and they will process it when they can.

    Business Response

    Date: 11/21/2022

    Good afternoon,

    The following is Willdan Financial Services’ response to the above refenced complaint.

     

    Unfortunately, our payoff quote request site was down and the property owner was unable to request a quote in a timely manner.  On November 15th a quote was prepared and sent to the property owner, free of charge.  On November 16th a second request for the same quote was requested and provided, free of charge.

     

    Please let me know if you have any questions.

     

    Thank you.

    ******** ******

    WILLDAN FINANCIAL SERVICES

Willdan Financial Services is NOT a BBB Accredited Business.

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