Complaints

This profile includes complaints for Prime Association Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Prime Association Services

  41923 2nd St Temecula, CA 92590

• 

  Prime Association Services

  3281 E. Guasti Road, Suite 200 Ontario, CA 91761

• 

  Prime Association Services

  77-711 Flora Road, Suite 212 Palm Desert, CA 92211

• 

  Prime Association Services

  11440 West Bernardo Court, Suite 343 San Diego, CA 92127

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  Prime Association Services

  28202 Cabot Road, Suite 300 Laguna Niguel, CA 92677

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** payment accounts were split into 2 accounts for the same company, and the *** payments continue to rise without any improvements to community (most *** payments decrease year after year) Doesn't take accountability for processing payments incorrectly ************* auto-pay system is a mess and cancels the payments, which causes late fees *********** sends their payment notice by the date that is due Whenever payment is processed late on their end, we are charged with late fees (even when paid before the due date)The managers are unresponsive and don't take accountability (I've requested for the manager, but no response)Employees of the company change frequently and issues have not been addressed right away

• Initial Complaint

  Date:12/16/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I send my bill on time from bank account and it showed the delivery dates always before the 15 of the month. They got some change to their system last year and it made some confusion about the delivery date until all of residents sign in on the new account. They adding up late fees while the money has been taken from my account already. I filled couple claims and they miss check on it and the late fees is hinging on my account. I spoke with the manger and the assistant, its so hard to get hold of them and they answer emails very late if the do. The late fees are $30

• Initial Complaint

  Date:09/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,
  
  My name is ** **** and I am the homeowner of ***** ********** ***** ********* *** Our HOA management company in the marketplace is the Prime association services. We petition BBB to stop the fraud scheme of the Prime association services’ arbitrary fines which made charges in our HOA account unreasonably increase every day.
  
  We have paid in full our HOA dues and should have been well offered the service by the service company in the marketplace. However, the Prime Association services not only failed to provide good service in the marketplace, but also imposed on us its deceptive fines to complete its fraud scheme.
  
  1. The Prime association services deliberately commingled account of HOA dues and the account of fines, as part of its fraud scheme. They have imposed deceptive fines and financially paved the way for automatically transferring our prepaid HOA money to complete their fraud scheme without detection.
  
  First, without the knowledge of the victim homeowner, The Prime association services secretly fined us in the amount of $799.01. Then they arbitrarily used our prepaid HOA dues to satisfy their arbitrary fines, and turned around to carry out double fines in the name of not paying the HOA dues in full.
  
  2. To complete their fraud scheme, the Prime association services engaged in deceptive fines by all means, including but not limited to, deliberately rewriting the CC&Rs, making a perjury photo of trash can to blame the homeowner, failing to provide their so-called window covering evidence to the homeowner, and committing fraud on the board of directors by improper ex parte communication. The improper ex parte communication with the board of directors is the basis of fraud.
  
  3. The Prime association services took the association dues, but refused to do their job that they are supposed to do and blamed everything on the homeowner in order to shift their responsibility.
  
  We petition BBB to stop the Prime association services’ fraud scheme.

  Business Response

  Date: 10/11/2022

  ******************* 
  October 10, 2022 
  
   Complainant: ** ****, ***** ********** *** ********* ** ***** Complaint ID:******** Directed to: Prime Association Services Our Client: Mahogany Hills Homeowners Association 
  

  Dear Ms. ********: 
  Our firm represents the Mahogany Hills Homeowners Association (“Association”), which is a California non-profit mutual benefit corporation that governs and manages the community where the property owned by Mr. ** **** (“Complainant”) is located. We have been asked to respond to your letter dated September 26, 2022, which was recently received by the Association’s managing agent, Prime Association Services. 
  Despite our prior efforts to educate Complainant regarding the relationship between the Association, its membership, and the managing agent, and particularly his responsibility as an Owner within the Association to comply with the Governing Documents, it is clear by the Complaint that he still misunderstands this relationship. To be clear, the Complaint is improperly directed against Prime Association Services, which acts solely under the direction of the Association’s volunteer Board of Directors. The Association denies the allegations set forth in Mr. ****** Complaint. 
  The Association’s main role is to enforce the Association’s Governing Documents, which include the “Declaration of Covenants, Conditions, and Restrictions of Mahogany Hills (“CC&Rs”), and to collect assessments and manage community affairs. Moreover, the Association has the authority to adopt Rules and Regulations consistent with the CC&Rs regarding appropriate use, conduct, and maintenance. Despite the Association’s many attempts to bring Complainant into compliance, he has continuously been in violation of the Governing Documents for an extended period of time. Although misguided towards the Association’s managing agent, the present Complaint is a merely the result of Mr. **** becoming disgruntled with the Association’s enforcement efforts. 
  Contrary to Mr. ****** allegations, the Association followed all necessary statutory requirements for providing appropriate notice in following the formal meeting and hearing 
  *** ********* ****** ***** **** ****** ****** ** ***** * **** ************ * **************** 
  

  
  

  Customer Answer

  Date: 10/17/2022

   I am rejecting this response because:
  
  
  Dear Ms. ********:
   
  
       Mr. ********* knew well that he is NOT an attorney for the Prime association services because he solemnly declared that he was employed by the Mahogany Hills Homeowners Association which is a non-profit organization, however he corruptly, willfully and without authority, appeared, for a for-profit corporation, the Prime association services, , to respond this BBB complaint. Pursuant to the State Bar Act § 6104 Appearing for Party without Authority, Mr. *********** acts constitute a cause for disbarment or suspension.
  
       Corruptly or willfully and without authority appearing as attorney for a party to an action or proceeding constitutes a cause for disbarment or suspension. (State Bar Act § 6104 Appearing for Party without Authority)
  
       A. Mr. *********** illegal acts
  
  The Prime association services illegally asked Mr. ********* to respond to this BBB complaint because Mr. ********* is not an attorney of the Prime association services. Mr. ********* knew that he is not a attorney of the Prime association services, however, he deliberately engaged in the intrusion of stranger, entered the BBB system without authorization to disturb and undermine the complaint, intentionally, corruptly and overtly obstructed the execution of due process of BBB complaint and improperly used the BBB response platform to retaliate against complainant, to make groundless allegation against the complainant without any factual evidence, and to discriminate and defame the complainant.
  
  Mr. ********* is dishonest, made false statements, committed fraud on the BBB and had no good faith in solving the problem within the framework of the BBB and therefore BBB should lower BBB rating of the Prime association services for its illegally asking Mr. ********* to respond the BBB complaint.   BBB should also lower BBB rating of the ******** | ********** *** for its intrusion as strangers and for its appearing without authority.
  
   
  
       1. Mr. ********* engaged in the acts involving moral turpitude
  
   
  
       First, against the public morals, Mr. ********* baselessly blamed the complainant, saying that the complainant is not to solve the dispute with negotiation.  Our emails evidence provided by us and complaint on the BBB platform had uncovered his false statement of blaming the complainant. Despite our proposed negotiations, the Prime association services kept ignoring our request and refusing to answer our questions.
  
   
  
       We have been in contact many times with the Prime association services CEO, ****** *******, however, she did not take any corrective action and even worse, retaliated against us by her further undue fines., and As a complainant, we have no choice, but to report to BBB and resolve the dispute with the service company through negotiations through BBB's platform under the guidance of BBB, which also fully demonstrated our sincerity.
  
      And this time, Mr. ********* carried out the intrusion of stranger, using BBB's response platform to promote and advocate his lawsuit in an improper place, and his malicious motive procuring more attorney’s fee for himself was clearly revealed and exposed to the public.
  
      Mr. ********* knowingly violated State Bar Act § 6068 (g), that is, Not to encourage either the commencement or the continuance of an action or proceeding from any corrupt motive of passion or interest.
  
       Second, Mr. ********* engaged in discrimination. He abused his attorney status, presented himself as an educator to discriminate against the complainant by using discriminatory language “educate Complainant”. He showed his bias in his practice of law.
  
       Third, Mr. ********* deliberately set up the trap for the BBB investigator and he is looking down upon the ability of the BBB professional.  
  
       It is frivolous that Mr. ********* stated “the Association denies the allegations set forth in Mr. ****** Complaint” because the association is non party to this BBB complaint.
  
       It is malice that Mr. *********, the attorney of non party, handpicked the defendant for the BBB complainant to attempt changing the subject party of this BBB complaint to confuse the public opinion.
  
      In order to complete his illegal scheme of changing the subject party of this BBB complaint, by asking BBB to direct any future inquiries on this matter to his office, Mr. ********* set a trap for the BBB investigator, and attempted to mislead BBB investigator to change the subject party of the complaint for him. Then, he will turn around and shift the blame of his illegal practice on to the BBB investigator. Since Mr. ********* is not an attorney for the Prime association services, he has no right to request BBB to contact him. The above fact also revealed that Mr. ********* is looking down upon the ability of the BBB professional.  
  
  Alert, BBB should not contact Mr. ********* because he is not the attorney of the Prime association services which is the subject party for this BBB complaint. The purpose of this alert is to prevent the intrusion of strangers to change the subject party after the original subject parties of this complaint have been determined.
  
       2. Mr. ********* is dishonest and committed fraud upon the BBB
  
   
  
       1). Mr. ********* made false statements regarding the due process of law
  
   
  
       Contrary to Mr. *********** false statement, in fact, the Prime association services did not follow the statutory requirements. Most fines are not notified. Contrary to Mr. *********** statement that the complainant did not participate and appear in the hearing, not only did complainant participated dated May 5th, 2022 by video, but also expressed the dissenting opinions, however the Prime association services unreasonably hung up and refused to hear different opinions, and the complainant was not given a meaningful opportunity to be heard. It can be seen that the Prime association services did not follow statement requirements, which revealed that Mr. ********* made false statements and was dishonest.
  
   
  
       The core of due process is the right to notice and a meaningful opportunity to be heard. ********* ** ********* *** **** **** *** ** *** **** *** ** *** ** *** *******
  
   
  
       2). Mr. ********* made false statements regarding the fines and late fees.
  
   
  
       In fact, the fines and late fees were caused by the arbitrary fines and arbitrarily embezzling our prepaid HOA dues by the Prime association services using the illegally established commingled account. The Prime association services refused to implement the lawful management philosophy of “duty of good faith and Persuasion is, and should always be, the first resort”, but are keen on the arbitrary fines.
  
   
  
  Based on the illegally established commingled accounts, the Prime association services arbitrarily embezzled our prepaid HOA dues and collected arbitrary and double fines, which were executed and completed by its collection manager. In order to collect arbitrary fines, the collection manager of The Prime association services had to provide us their illegally established commingled accounts this time.    This commingled account is the evidence of illegal practice of the Prime association services.
  
   
  
  The arbitrary fines and late fees imposed on us are as high as $1,578.00, which is close to 4-years of our HOA dues. However, Mr. ********* deliberately described the illegal operation of the Prime Association service using the commingled account to arbitrarily fine and embezzle our prepaid HOA membership fees as the complainant's failure to pay, which fully shows that Mr. ********* was dishonest and shifted the blame on to the complainant.
  
  3) Mr. ********* made a false statement regarding the lawsuit which is precluded from this BBB complaint.
  
       The complainant has not been served with the lawsuit that Mr. ********* mentioned, which shows Mr. *********** false statements and his wishful imagination, exposing his malicious purpose, that is, to procure more attorney’s fees for himself through lawsuit. Furthermore, the lawsuit imagined by Mr. ********* is frivolous as it is precluded from this BBB complaint.
  
       Mr. *********** false statements and dishonesty constitute fraud upon the BBB.
  
       “[s]ince attorneys are officers of the court, their conduct, if dishonest, would constitute fraud on the court” ***** ****** *** ** ******** **** * ****** **** *** **** ***** **** **** **** ******
  
  3. Mr. ********* engaged in corruption
  
       Since he is an attorney that the nonprofit HOA used the HOA dues to hire, he is not allowed to procure benefit for the for-profit corporation, the Prime Association services. However, he unlawfully and wrongfully used his attorney position to procure benefit for the Prime association services, which constitute corruption.
  
       The act of an official or fiduciary person who unlawfully and wrongfully uses his station or character to procure some benefit for himself or for another person, contrary to duty and the rights of others. (U. S. v. ******** ******** ** ** ****
  
       Pursuant to State Bar Act § 6106 Moral Turpitude, Dishonesty or Corruption Irrespective of Criminal Conviction, Mr. *********** acts involving moral turpitude, dishonesty or corruption constitute a cause for disbarment or suspension.
  
       The commission of any act involving moral turpitude, dishonesty or corruption, whether the act is committed in the course of his relations as an attorney or otherwise, and whether the act is a felony or misdemeanor or not, constitutes a cause for disbarment or suspension. (§ 6106 Moral Turpitude, Dishonesty or Corruption Irrespective of Criminal Conviction)
  
   
  
       B. The Prime association services willfully engaged in illegal business practice
  
   
  
       First, the Prime association services illegally established the commingled account of HOA dues and arbitrary fines.
  
   
  
       The establishment itself of the Prime association services’ commingled account  is unilateral, without the consent of the homeowner.  According to the relevant law, when the commingled account is established, it has violated the express statute, 15 U.S.C. 1692e(2)(A), at that time. Therefore The Prime association services’ commingled account is illegal. Any such illegality voids the entire commingled account.
  
   
  
  The payments must be applied according to the consumer’s instructions and cannot be commingled, so the Prime association services’ commingled account is illegal and void, and it is forever void.
  
  
  
  The establishment of the Prime association services’ commingled accounts facilitates and leaves sufficient room for its illegal practices. 
  
   
  
       Second, based on the illegal, void commingled account, the collection manager of the Prime association services executed the collection of the illegal, arbitrary fines.
  
       Through its illegal, commingled account, the Prime association services arbitrarily embezzle our prepaid HOA dues to its arbitrary fines. (Please see the evidence we provided in our complaint)
  
      The Prime association services forwarded our BBB's complaint to Mr. ********* and illegally asked him to appear to respond for the Prime association services. The Prime association services did not hire its own lawyers, but used the lawyers that the nonprofit HOA used the HOA dues to hire, to procure the benefit for its private for-profit corporation.
  
     This practice of the Prime association services is obviously inappropriate and amounts to a disguised form of embezzlement of HOA dues to benefit its private for-profit corporation since Mr. ********* is hired by HOA's using HOA dues.
  
      Third, the Prime association services, a for-profit corporation, misled the non-profit HOA, used illegal, void commingled accounts to arbitrarily embezzle our prepaid HOA dues and collect the arbitrary and double fines, and the HOA is also a victim. Therefore, HOA is NOT the subject party of this BBB complaint.
  
  C. According to the requirement of BBB, the Prime association services itself should respond to this BBB complaint
  
     In view of the fact that the Prime association services itself did not answer this complaint, the BBB should request the Prime association services itself to respond to our complaint based on the evidence that we provided.
  
  
  
  Thanks,
  
  ** ****
  Complainant