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Business Profile

Wholesalers and Distributors

Turf Distributor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesalers and Distributors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Against Turf Distributors Desired Resolution: Product Replacement Under Warranty I am filing this formal complaint regarding the warranty denial from Turf Distributors on a turf product I purchased and have maintained properly. The turf has experienced premature deterioration, and when I submitted a warranty claim, the company denied it, citing neglect. This is simply inaccurate and unjust.I have receipts and documentation showing that I followed all recommended maintenance practices, including professional power brooming and infill. These services were performed regularly by professionals, and I kept detailed records. Despite providing this proof, Turf Distributors refused to honor the warranty and has failed to provide a legitimate explanation or path toward resolution.I have made multiple attempts to communicate and resolve this matter amicably. I gave the company an opportunity to explain why they believe the issue was due to neglect, but I received no justificationonly a blanket denial. It appears that Turf Distributors uses vague language in their warranty as a means to avoid accountability, even when customers clearly fulfill their ******************* this time, I am simply requesting that Turf Distributors honor their warranty and replace the defective turf. I am not asking for anything beyond what was promised at the time of purchase. I have done everything correctly on my end, and I believe its only fair that the company upholds their commitment as well. I am willing to accept a refund at this point because of the poor quality

  • Initial Complaint

    Date:08/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was suppose to receive a refund from the company but haven't received anything and they are once again ignoring me. My original complaint was Complaint ID:17****31. ***** ****** replied saying a refund would be issued.

    Business Response

    Date: 08/30/2022

    To Whom It May Concern,


    The refund check was immediately issued following our response and mailed to: ***** ****** Dr. Lake ********, CA *****.
    It has not cleared as of today. We would like to get this resolved as soon as possible. Please confirm we have the correct address.
    We can also make the check available at our corporate address in Temecula should Steven prefer that method of delivery.
    I can also be contacted directly at *****@artificialgrassliquidators.com

    Thank you,

    ***** ******

     

Turf Distributor is NOT a BBB Accredited Business.

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