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Business Profile

General Interest Schools

Enclave At The Foothills

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Interest Schools.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business should not be allowed to continue to exist - at least, not in the location where it exists now. The residents at Enclave on Road *********************, alcohol, drugs, sexual deviancy rehab residents are allowed to roam at will causing havoc with local community homes, businesses (stealing), church (throwing hymnals, drinking hand sanitizer, etc.) & school (scaring children ***********

    Business Response

    Date: 04/15/2025

    Response to BBB Complaint ID #********
    Thank you for taking the time to share your concerns. We take all feedback seriously and
    appreciate the opportunity to address this matter.
    Our organization is committed to maintaining a safe, supportive, and respectful
    environment for both our residents and the surrounding community. The mission of Ever
    Well Health is to establish and grow the next generation of modern treatment communities
    to serve people from all walks of life who have significant mental, emotional, or substance
    use issues. Our integrated healthcare system of facilities, programs, and providers set the
    most effective, mindful, and dignified standard of behavioral healthcare. We lead the way
    toward optimal health and wellness.
    At this time, we are not aware of any misconduct involving our residents and have not
    received any complaints in an official capacity regarding the issues mentioned. We want to
    assure you that we review any reported incident carefully. We have policies in place to
    ensure that our residents follow guidelines designed to promote accountability and
    respectful behavior. However, we recognize that improvements may be necessary, and we
    are committed to taking appropriate steps to address any issues.
    We encourage ongoing communication and welcome the opportunity to work
    collaboratively with community members to resolve concerns. If the complainant has any
    specific examples of incidents or suggestions for improvement, we would greatly
    appreciate hearing them so we can take targeted action.
    The individual responsible for filing this complaint has admitted in public meetings she
    suffers from mental illness. We empathize with her condition. The simple facts are that we
    are government contractors contracted for mental health services with twenty plus
    counties in the state, regulated and policed by the *****************************
    Community ************** Our residents are the responsibility of their county. Finally, the
    complainant does not contract or participate in any business with our company. It is clear
    from her desired outcome, that this is a NIMBY complaint, hoping that you will discriminate
    against the mentally ill living in her community.
    Please feel free to reach out to us directly at **************. We are committed to fostering
    positive relationships within the community and will continue to monitor and improve our
    practices.
    Thank you again for bringing this matter to our attention. We value your feedback and are
    dedicated to working toward a mutually satisfactory resolution.

Enclave At The Foothills is NOT a BBB Accredited Business.

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