Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I experienced, harassing over a bill there that is Over-billing
  And contacted Centers for Medicare who wants a form per Medicare request for me not them to fill out.
  Medicare offers a class in billing for their convenience and they have stopped treatment in addition to their harassment over the bill as no-cost of share to me, the participant
  Stopped treatment over bill
  Harassment over bill is fraud for some other reason pertaining to my health that they don’t want to treat me
  All I want is my allergy tests and to resume allergy shots as I was referred by dr Edwin Tseng and as discussed with Dr Mosher at my last visit
  It has been a year for my allergy blood work as I had a serious reaction

  Business Response

  Date: 11/20/2023

  This patient made a appointment and was told we are not contracted with her 2nd Insurance Medical and would owe the 20%.     We had her sign a waiver here in office also to tell her we dont take her 2nd Insurance and are not contracted with them.   I also went back and talk to her . She still wanted to be seen.     

  Her statement was sent to her with a balance of $29.92.  We sent this out in June and July and Aug and Sept 2023 . Called and left a message. No return calls.  She was sent a final notice.  She then sent a email saying to Bill her 2nd Insurance.  I emailed back we cannot bill them we are not contracted with them.   She emailed back saying send to collections.  The balance was written off as a bad debt on 11.10.2023   for $29.92.

  Please see attached waiver signed in office that she will owe the balance due after medicare pays. Also you can see the $29.92 was written off on 11.10.2023.

  Please take this off Dr Mosher record.  

  Business Response

  Date: 11/20/2023

  This patient made a appointment and was told we are not contracted with her 2nd Insurance Medical and would owe the 20%.     We had her sign a waiver here in office also to tell her we dont take her 2nd Insurance and are not contracted with them.   I also went back and talk to her . She still wanted to be seen.     

  Her statement was sent to her with a balance of $29.92.  We sent this out in June and July and Aug and Sept 2023 . Called and left a message. No return calls.  She was sent a final notice.  She then sent a email saying to Bill her 2nd Insurance.  I emailed back we cannot bill them we are not contracted with them.   She emailed back saying send to collections.  The balance was written off as a bad debt on 11.10.2023   for $29.92.

  Please see attached waiver signed in office that she will owe the balance due after medicare pays. Also you can see the $29.92 was written off on 11.10.2023.

  Business Response

  Date: 11/27/2023

  Patient has said she was harassed over the bill . I did my normal call at two months and when a final notice was sent, I had left 2 messages to please give a call regarding balance. Nothing harassing.  There is no form to fill out with Medicare as we are contracted with her Primary Medicare. It is her 2nd we are not contracted with.  As I mentioned she signed the waiver.  Patient we never stopped treatment as she had just one visit and return visit never mentioned. She has never called the office for an appointment to be seen. She just called for the first time the day we responded to her complaint to the better business office.