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Business Profile

Clock Dealers

Time Spot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clock Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a watch as a gift for Christmas on 12/22/23. When purchasing the watch i made sure to ask about the return policy just in case and was told i had two weeks to return the watch as long as i had all the original packaging etc etc. Unfortunately the watch band didn't have enough holes to fit the wrist of the person i gave it to, his wrist is too thin so he needed another hole to be made in order to have the watch fit properly. On 12/27 I took the watch back to Time Spot to see if they could maybe just add another hole to the band so it would fit him properly. They said they couldn't because the band was too thick. I said okay then let's return the watch and i'll purchase something else. To my surprise - they got upset and said i couldn't return it because it had been "worn". Complete lie. The watch was "tried on" and it didn't fit. It was not worn. They refused to honor the return policy as stated in the receipt and as per their verbal confirmation of return policy. The watch could not and was not worn, IT DIDN'T FIT!!!

    Business Response

    Date: 01/15/2024

    I have offered to resolve this dispute by refunding the customer if he returns the watch, watch box and contents, and withdraws his BBB complaint and his with the Dept. of Justice.  

    Customer Answer

    Date: 01/17/2024





    Better Business Bureau:



    I have reviewed the latest response received via email on January 17th in reference to complaint ID 21064349, and find that this resolution is satisfactory to me. (As per the latest email communication between Mr. Fred Hekmatjah and I, I have agreed to resolve the complaint by receiving a $140 store credit offered by Mr. Fred Hekmatjah)



    Regards,



    M**** ******








































Time Spot is NOT a BBB Accredited Business.

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