Reviews
This profile includes reviews for eMerchantBroker.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 3 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAndy K
Date: 06/28/2023
5 starsM****** ****** was very helpful and friendly in helping us obtain processing. We would definitely recommend him and EMBReview fromJamal C.
Date: 01/27/2023
1 starJamal C.
Date: 01/27/2023
Signed up for a processor sent all needed information, Just for funds to be held and canceled 90-180 days. Please do not use EMB use another processor that actually have YOU in mind and not there pockets & your customers. This will lead to your business failing look at EMB real reviews.Jamal C.
Date: 01/27/2023
This was not handled at all, they sent an email stating funds were clear for funds not to transfer. Square is doing a very bad job at handling this situation. Over 180 days since they said they will give me my funds. Now my business is destroyed and im almost homeless.
eMerchantBroker.com
Date: 02/22/2023
Hi J****, our bank partners will perform an initial review and provide a quick approval to get your business going while they perform a complete underwriting of the account. Upon complete underwriting, the bank can choose to exit the business relationship, as they did in your case. This can be for a variety of reasons, however, we will not list those reasons here to protect your privacy. If you would like further information, please feel free to call your agent for more details. Unfortunately, these decisions are out of our control and solely made at the bank’s discretion. We may have another partner willing to board your business if you would like to pursue that possibility. As for held funds, if there are any risk concerns, banks will hold funds for up to 180 days, which is the amount of time a customer has to issue a chargeback against your business. Banks do this to ensure they are able to pay those chargebacks if the dispute is in the customer’s favor. At the end of the 180-day period, the bank will release any funds that remain. I checked with the bank and no processing occurred while your account was open so there are no funds on hold. I hope this helps to clarify the situation and please let us know if you would like to try another avenue to find processing for your business. Thanks!Review fromserghei c
Date: 09/06/2022
5 starsS**** was so helpful! Love the service! He helped me with all my issues.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.