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Business Profile

Eyeglass Suppliers

Go Readers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyeglass Suppliers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for a pair of non prescription readers. So far no shipping or acknowledgment of my emails requesting a tracking number. I had read that this online company is not accredited with the Better Business Bureau. I just want a refund.

  • Initial Complaint

    Date:11/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I purchased a pair of frames Aspire Eyeglasses Stylish at the price of $111.71 on (Nov 17, 2023) at 2:31pm because the website says any order purchased before 3:00pm will get processed the same day. So I checked the status of my order on (Nov 21, 2023) and it says unfulfilled so I emailed the customer service asking them why my order still says unfulfilled and they responded the next day with, “Thank you for your email and so sorry for any delay with your order. l'll check this with the logistic team and will get back to you for the update.“ so I waited on my update and nothing happened so I email them again and again and still nothing so I called the number they have and left voicemails and still nothing and its Nov 29, 2023 still no frames.

  • Initial Complaint

    Date:07/12/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Go Readers Optometry (order # GR4371) for sunglass frames in the beginning of June 2023. On June 12, 2023, $132.43 was taken out of me checking account. On Tuesday, June 20, 2023 I emailed to ask the status of my order. I got an email saying they were to be shipped that Friday (which I assumed was June23rd). It is now July 12th and I have not received the glasses. I have called the number on their website 855-252-1100 four times and left messages because no one answers the phone. I have also sent numerous Emails to ask again about the status of the order and have had no response. Any help or information you have for me would be so appreciated!

    Business Response

    Date: 07/24/2023

    We refunded your money on $132.43 USD refund was deducted from your Jul 17, 2023 payout.

    Your phone is out of order. We called 3 times.

  • Initial Complaint

    Date:04/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered eyeglass frames from this company on March 26. I have called and left messages and sent emails over the past 3 days to ask about an estimated delivery date. I have received no response. My most recent call and email was today and I asked to cancel and receive a refund but still no response and no one answers the phone. I am doubting the legitimacy of this company.

Go Readers is NOT a BBB Accredited Business.

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