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Business Profile

New Car Dealers

Allen Auto Body
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The dealership failed to secure financing as agreed, withholding the vehicle's title despite receiving a $4,000 down payment. Despite 856 days passing, they refuse to release the title, suggesting unresolved financial matters. Legal advice is sought due to the complexity of the

    Business Response

    Date: 06/05/2024

    V****** entered into a contract to purchase a vehicle from Allen Motors that states he owes monthly payments to Allen Motors which he has not done. Allen Motors is the lien holder, not a regular bank, there was never bank financing that we tried to secure for him. V****** has tried to trade and or sell the vehicle on many occasions but can’t because he still owes us the agreed upon balance on his contract. 

  • Initial Complaint

    Date:01/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Put a vehicle on consignment, company advised it sold. Have yet to release or sign any paperwork

    Vehicle is no longer on lot business advised new owners of vehicle have picked it up.

    Business has received funds already

    Provided payoff information and they have repeatedly advised they will pay off loan and issue remainder funds to myself have repeatedly failed to do so.

    Business Response

    Date: 02/08/2023

    this customer has been satisfied, checks have been mailed out to pay off his vehicle.

Allen Auto Body is BBB Accredited.

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