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Business Profile

Shutters

Window Design Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/01/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired WDG to do window blinds and window covering. WDG took a deposit 0f $496.81 for window covering. WDG on May 11 informed me that they could not make covering for 2 of my windows because those windows were too small and therefore cancel the contract. rather than refund my $496.81 WDG agreed to apply the deposit to my patio window and doors. On June 18 WDG put $496.81 again on my credit card charging me for window covering that were not done. Since WDG could not make covering for my windows I hired Costco to make the covering. Now WDG is trying to make me pay for work that they did not do. WDG has lied to Discovered Credit card and sent Discover fraudulent papers stating that they did the window covering and Discover Card believe them and is refusing to remove the $496,81 off my card.

    Business Response

    Date: 08/02/2022

    Hello please call and ask for our general manager T**** ******* at ###-###-#### and she will get your concerns taken care of.

    Customer Answer

    Date: 08/18/2022



    I am rejecting this response because:

    Window Design has not complied. Only placing me on hold again why Window Design research my account when they are fully aware that I Am being charge for work that was cancel by them. All I want is my deposit back that was credited to me and the credit was recharge again on my credit card. This is a practice that Window design has a habit of doing to numerous consumers that apply for window covering.

    Regards,

    L**** **********





























    Business Response

    Date: 08/18/2022

    Hello please email [email protected] or please contact T**** ******* or ask for Sue at ###-###-####

Window Design Group is BBB Accredited.

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