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Business Profile

Swimwear

Conejo Swimworks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimwear.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughters swim team uses Conejo Swimworks to provide team suits each year. I placed my order on 10/9/2022 for this year's swimsuit for $65. On approximately 11/18/22 I received the wrong swim suit (for a boy) and notified them in writing. They requested that I return the incorrect suit and they would send the correct suit. I returned the incorrect suit. Over the past two months I have spoken with at least 2 different people (Stephanie and Matthew) as well as emailed and messaged multiple times through their website. Every time they either ignore the request or say the correct suit will be sent but still have not provided it. 

    Business Response

    Date: 02/15/2023

    We will gladly refund Mr. K****** for the incorrect boys suit and if we receive any of the girls suits, we will let him know asap.

    Customer Answer

    Date: 02/23/2023





    I am rejecting this response because:

    After receiving the complaint from the BBB the business agreed to provide a refund. I was waiting for this to happen but once again, they have refused to provide a refund. The original complaint was closed by the BBB while I was waiting to see if they would make the situation right. Conejo was paid for a service they did not provide and they have refused to provide a refund.



    Regards,



    ***** K******


























































Conejo Swimworks is NOT a BBB Accredited Business.

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