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Business Profile

Van Accessories

PopRak USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Van Accessories.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The purchase date was March 28, 2024. Paid $6,459.62 for the item with an expected shipment date to their certified installer by August 2024. After various delays by the company in shipping, missed deadlines (self imposed by PopRak's owner), and severe lack in communication for months on end, I submitted a request for a refund on May 17, 2025 after Richard Burke Jr missed another deadline to schedule install of the product. Since my request for a refund and numerous attempts to contact, I have not heard back from Richard and have not been refunded.

  • Initial Complaint

    Date:04/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    AT A CAMPER VAN EXPO IN SAN JUAN CAPISTRANO DURING THE FIRST WEEK OF MAY, 2024, AS PART OF AN ADVERTISED SPECIAL AND AFTER SPEAKING IN PERSON WITH RICHARD B**** (THE OWNER OF THE COMPANY POPRAK) I MADE A DEPOSIT OF $5,595 DOLLARS ON MAY 6TH, 2024 FOR A ROOF TOP CAMP BED TO BE DELIVERED SOMETIME BEFORE OCTOBER, 2024, OR AS STATED IN HIS ADVERTISED PROMOTION, IF I DECIDED IN THE INTERIM DUE TO CONFIGURATION PROBLEMS OR OTHER MATTERS TO FOREGO INSTALLATION OF THE POPRAK, TO HAVE MY DEPOSIT REFUNDED. BY NOVEMBER OF 2024, I WAS TOLD MANUFACTURING ISSUES WOULD FURTHER DELAY DELIVERY OF THE ROOF TOP CAMP BED AND I SUBSEQUENTLY SOLD MY VAN. IN JANUARY, AFTER SEVERAL EARLIER ATTEMPTS TO CONTACT POPRAK, I SPOKE WITH MR B**** BY PHONE AND HE INFORMED ME HE HAD ENCOUNTERED MULTIPLE PROBLEMS , BUT THAT MY DEPOSIT WOULD BE REFUNDED AS PROMISED WITHIN 3-4 WEEEKS. ALTHOUGH I HAVE SENT MULTIPLE EMAILS TO THE COMPANY'S EMAIL ACCOUNT AND MADE NUMEROUS PHONE CALLS TO MR. B****'S PHONE, IT HAS NOW BEEN MORE THAN 6 WEEKS WITH NO RESPONSE FROM MR. B****. I ASSUME HIS COMPANY IS STILL DOING BUSINESS SINCE I RECEIVE REGULAR EMAIL NEWSLETTERS FROM POPRAK AND THERE IS STILL A MESSAGE ON THIER PHONE THAT ASKS TO LEAVE A MESSAGE AND THEY WILL CALL BACK. HOWEVER, THEY DO NOT RESPOND TO EITHER EMAIL OR PHONE CALLS. I HAVE FILLED A DISPUTE FOR PAYMENT WITH MY CREDIT CARD COMPANY, BUT WOULD APPRECIATE ANY HELP THE BBB CAN BE IN ASSISTING WITH RETURN OF MY NEARLY SIX THOUSAND DOLLAR DEPOSIT.

PopRak USA is NOT a BBB Accredited Business.

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