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Business Profile

Door Screens

Screenmobile Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Door Screens.

Complaints

This profile includes complaints for Screenmobile Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Screenmobile Corporation has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/05/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company showed up with only half the order. By the way they didn't bring a table or anything to set the door on I realized they not not have the skills or experience to do the job correctly. They immediately messed up the weather stripping that they just put on and made mess of it after that. I met with someone the next day who said they would fix it but I did not have the time to stay and do it. They did call and tried to make a appointment with me but by that time my wife had gotten sick and was in the hospital. The whole experience from the day I called was bad and I just had no confidence that they would fix it right. I had paid them $1,474.50 which I believed was a fair price for the work they did. I told them we should call it even or they can come back and get their door. This all happened I believe in February. The person I spoke to on the phone said that she would relay the message. Then I did not hear back from them for months. I assumed they would wanted to call it even. Then in the beginning of September they emailed me a bill to pay in full. I continually asked to speak with a manager or owner to try and resolve this but to no avail. I was only able to talk to the person in the office who had no answers. I would like a full refund or have them fix the door and pay a discounted price for all the ** just trying to get a screen door.

      Business Response

      Date: 09/12/2024

      Hi *****,

      Consider this our formal response, as I was unable to log into your system:

      During our Technicians visit to Mr. ********** home in February, he reported that he explained everything carefully to Mr. ******** and Mr. ******** was quite agreeable and understood the entire install process. At the conclusion of the visit, when it came time to settle the bill, Mr. ******** suddenly (and unexpectedly) found flaw with the install of the door and refused to pay the remaining amount. As he points out in his complaint, he felt like he had already paid fair value (deposit amount) for the door and didn't feel like he should owe anything else. The issue that exists for us is that Mr. ******** agreed, via an accepted quote/contract, that the agreed upon fair value was the full price of the door: $2,380 with $900 still outstanding. While Mr. ******** alleges he didn't hear from us, our Office Manager made over 5 documented attempts between February and September to try and set up a time for us to correct any supposed issues with the door. Customer experience and service is our highest priority, and we made every effort to schedule time to fix the door, but ultimately Mr. ******** refused our assistance - which even included an offer to have one of our owners come out and complete the repair. 

      Now, in September, Mr. ******** would like us to come out and fix the door for him. While we were MOST certainly willing to accommodate the request and fix any issue with the door (even 8 months post-install), all we kindly asked (per California law) is that Mr. ******** pays his remaining balance with us as we had been attempting to collect the outstanding balance for the last 8 months and we are still not sure that he will ever pay his balance. 

      *** ******

      Vice President of Operations & Owner of Screenmobile of ***********/************

      Customer Answer

      Date: 09/13/2024

       I am rejecting this response because:I The original installer the office manager and the so called owner said that I agreed with the installation process is a lie and they know it. The records will show that they did not even try to bill me for 8 months. That shows right there that they knew there was a problem. The door and service that I received on that day I feel I more than paid for. They obviously are playing some kind of time waiting game. I have pictures of the poor workmanship that I am more than happy to provide. I idea that they would walk away from a job like that puts in question their response. Again they led me to believe for at least 5 months that they were ok with the proposal I gave them about the cost of the door. Not to mention I was supposed to get 2 doors that day after waiting 2 months for them to to install the doors. They showed up with one door saying I did not specify the other type of door I wanted. I told them I went into thier showroom and picked it out did they find that yes they did have the order for the other door. That shows clearly on the invoice. I am feeling very disregarded as a customer that they made multiple mistakes but want to be psid premium price for. 


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