We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wedding Venue

Rancho El Refugio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Venue.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a contract with Rancho El Refueigo for $7000 (cash) which included the ranch and decoration. I wasn't happy with the decor so the owner offered and agreed to refund me back $2000. He gave me a check for the amount of $2000 and told me to wait 6 weeks to cash it because of his accounting. When I went to cash the check they told me that the account didn't have funds. I went 3 times to the bank and was always told the same thing. I called him about this issue and it was very hard to get a hold of him. When he decided to answer me he mentioned that he had closed the account he didn't have the courtesy to tell me that he closed the account. Then he told me to go on 12/16/24 to the ranch and that he would have my money there. When I went he never showed up, so I messaged him that I was there waiting. I also messaged him that I did not want to be going in circles about this and that I was already tired of his lies this was around 10 am he answered at 1:00 pm with a voice message saying he had an emergency and he was leaving for the airport. In the message, he says he would leave my money with one of his workers. He told me to go on 12/27/24 because he would be back and he was not there. I called 3 times and messaged him to please stop with this nonsense, I didn't want to be going back & forth. I had made this contract in good faith with him. He later replied via voice message saying that he had problems and that I was aggravating him and to stop bothering him. That he would cancel the contract and not call him again and he would call me. On Dec.28 he called me and told me to go to the Ranch on 01/02/25 to give me the money I asked him if he was going to give me the $7000 he said however you want. Since he had me go various times and he would never show up I just didn't go anymore. I'm afraid he won't show up to open the ranch for the event and I will lose more money with the other persons I have contracts with (Food, Music Band, waiters, decorations,DJ,help please

  • Initial Complaint

    Date:01/08/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have not received our security deposit back despite numerous reminders and attempts to contact the venue. The signed agreement stated within two weeks of the event which was on 10/19/2024 and still has been left unresolved as of today 01/02/2025.

Rancho El Refugio is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.