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Business Profile

Yoga Studio

Commune Media Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a monthly membership with Commune Media Inc. for which I was charged $19.99. In the month of May, Commune charged me twice; on May 2, 2024 for $19.99 and again on May 8, 2024 for $19.99. I wrote to them in May, asking them to refund me for the second charge, as I was supposed to only be charged once. I received an automated email response, stating that they would get "back to me when we are able." When they are able? This is both unprofessional and unacceptable. I wrote them again, only to receive the same automated response. Because of their not responding or refunding me my money, I notified them that I wanted my subscription cancelled. Not only have they not contacted me about the $19.99 they owe me, they never cancelled my subscription and tried to charge me for the month of June, two times, asking for my immediate attention to the matter as I took my payment information off of their site when I cancelled my subscription. They do not have a phone number in which you can call and speak to a **************** Representative and they do not respond with a live person to emails. There are numerous reviews online of people experiencing this same problem with this company. I want my money, $19.99, which I was charged twice for, refunded, and I want my subscription cancelled.

Commune Media Inc. is NOT a BBB Accredited Business.

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