Reviews

This profile includes reviews for All Nippon Airways's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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All Nippon Airways has 3 locations, listed below.

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  All Nippon Airways

  21250 Hawthorne Blvd #200 Torrance, CA 90503-5506

• 

  All Nippon Airways

  2222 Kalakaua Ave Ste 1200 Honolulu, HI 96815-2531

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  All Nippon Airways

  1101 16th St NW Washington, DC 20036

Review Details

• Review fromAdrian L

  Date: 06/27/2025

  1 star
  Horrible customer experience and service, slow, and robbed me of a flight and didnt tell us about the change of it until literally after being inside the plane, would never recommend or go with them ever again. I even asked for only a fraction of the price back and even that they denied with my bank.

• Review fromMyron S

  Date: 04/01/2025

  1 star
  I gave a one star only because zero wasn't an choice. My travel plans changed and couldn't make a trip to *******. I paid $6,479 for a Business Class ticket. After reading online that ANA will fully refund my ticket because they "understand that plans change"; they refunded me $453 because they are citing a $6,026 cancellation charge. They not only mislead me in their statements but they add financial injury to an already disappointing situation. Do not trust this company. Their word is not good.

• Review fromPatrick B

  Date: 02/19/2025

  2 stars
  I had a flight on December 3, 2024 leaving ******* and my final destination was ******. I arrive at the gate in ******* just a short time before the flight departed because my flight to ******* was just on time and I had a long way to get to ANAs gate going to ****** via NRT *****. I was red flagged by an agent of ANA wanting documents showing that I needed a **** waiver because my return trip from the *********** was beyond 30 days. I explained to the agent that I always report to the ********************* upon arrival and get a **** waiver that allows me to stay past the allotted 30 days. He told me that he needed to see the waiver before I left ******* (which I did not have). I explained to him that The ********************************* allows you to obtain it when you arrive in the ***********. He threatened to not let me go and suggested that I miss my flight that morning and buy another refundable ticket from any airline of my choice then cancel it or buy a dummie ticket. I had no idea what he was talking about. He asked to see my passport to see if I had traveled to the *********** before that day and I had been there 2 times prior. He told me that he would permit me to go although it was against ANAs policy. Told me that once I arrived in ****** that immigration at the airport may send me back to ****** because I didnt have a **** waiver that allowed me to stay more than 30 days. When I returned to the ** I emailed the *********************************** inquiring whether or not I needed a **** waiver before I entered the *********** and their answer was I could apply before I left or get a **** waiver upon arrival in the *********** which I had done on my previous trip. This man had me so shaken and worried during my flight. This airline I could not even send them an email about this problem I had because on their app they state they are receiving too many emails and it may take many days before they can respond. They have a chatbot for communication.

• Review fromTam N

  Date: 11/20/2024

  1 star

  Tam N

  Date: 11/20/2024

  I am extremely disappointed with the customer service provided by All Nippon Airways. The staff was incredibly disrespectful, and their behavior left me feeling undervalued as a customer. When I pay for a service, I expect to be treated with dignity, not disregard.This experience was far from what I anticipated when choosing ***, and I cannot in good conscience recommend them to anyone. If you want to feel disrespected and frustrated, *** is the airline for you. Otherwise, I suggest exploring alternatives that prioritize customer satisfaction.

  All Nippon Airways

  Date: 11/25/2024

  Dear Valued Customer: Thank you for your feedback. We are truly sorry to hear of such negative experience when communicating with ***. As recognizing customer feedback is vital to our service enhancement, we will be sure to share your comments with each and every customer service agents to remind them to provide the expected customer service level to all our customers. Thank you for taking the time to share your comments. Sincerely, Customer Relations, the Americas

• Review fromMimi L

  Date: 10/23/2024

  1 star

  Mimi L

  Date: 10/23/2024

  My mother spent $1200 on a round trip flight to visit her family in *******. It was booked through Expedia, which booked using ***. It all started with her first flight being delayed for almost 4 hours. This flight was a United operated aircraft. Even though they knew she would miss her connecting flight, they boarded her anyway. She landed in ******* with nowhere to go because her connection flight to ***** left hours before her arrival. She called United, who told her to call Expedia, who then said it's ***'s responsibility. In the end, she gave up and asked to cancel her flight because no one helped her find another way to *******. Expedia then said that her refund would be up to the discretion of *** because in their eyes she was a "no show"...but she SHOWED! The error of the aircraft (United) was beyond her control. I called *** on her behalf and they said that it is ******* who needs to provide the refund. Because my mother booked her flight on Expedia, she did not have a United reservation number nor *** number. Aren't you all supposed to be affiliates? Shouldn't there be shared information to prevent these issues? Wouldn't SOMEONE have a log of the flight that had the maintenance issue and delay, and have her name as a passenger on that aircraft? After back and forth calling and messaging, ******* said they reached out to *** but has not heard a response. In the end, I booked my mother another flight through ************** and we will not be using ***, United, nor Expedia ever again. The customer service is severely lacking.

  All Nippon Airways

  Date: 10/29/2024

  Dear Valued Customer: We thank you for choosing *** and ************* for your mother's travel needs. At the same time, we regret the circumstances that prompted you to write. As a general standard, the first carrier who experienced an irregularity should be responsible in finding an alternative flight for the passenger to reach their final destination. We are sorry to hear no assistance could be offered, and your mother ended up returning back without using the ticket to *******. As long as *** is able to confirm the irregularity of the first flight with ***************, we can assist with involuntary refund for the remaining unused ticket portion. However, as the ticket was purchased through a third party agency, the issuing agency is responsible in contacting *** for the calculation. As no ticket details for your mother were provided to us, we are unable to confirm the details but please continue your communication with Expedia for *** to assist further. Thank you for allowing us to respond to your concerns. Sincerely, ***** *., Supervisor

• Review fromJay S

  Date: 03/18/2024

  1 star
  My recent experience with *** was unpleasant due to a discriminatory encounter with one of their check-in staff, Kij. Despite a routine check-in, *** unfairly targeted me, claiming my personal item was too large and charged me. It was upsetting to see *** treat me differently because of my Asian ethnicity, while ignoring a Caucasian passenger with a bigger item.This kind of discrimination is unacceptable and goes against the fairness all airline staff should uphold. As a loyal customer, I was deeply disappointed by ***'s behavior, which made me feel disrespected and marginalized.*** needs to address this issue promptly and ensure all staff, including Kij, undergo diversity training to promote inclusivity. I expect fair treatment regardless of my ethnicity and ***'s actions have made me wary of choosing *** in the future.I hope *** takes this matter seriously and prioritizes diversity. Discrimination has no place in aviation, and *** must prevent such incidents from happening again. My encounter with *** has left a lasting negative impression, and I hope *** takes decisive action to rectify this issue and treat all passengers with dignity and fairness.

• Review fromMatthew T

  Date: 12/26/2022

  1 star
  I bought a ticket for $***** (round trip from ***, *** to *******, *******). Upon check-in, ****** Airlines/All Nippon Airways claimed that they would not transfer my bags to ***** upon check in.
  Upon check-in, ****** Airlines via All Nippon Airways (a ****** ******* of ****** Airlines) said I could fly to ***** with no problems at check in as long as I didn't bring my bags. They told me I could just leave my bags in the middle of the airport, and that it is not their problem. Airways extorted me for $*******, and I had to pay an additional flight from ********* to ******* for $****** from ******* Airlines resulting in damages of $*******.
  
  Please see:
  *************************************************************************************
  
  I called ****** Airlines and talked to them about my luggage. "Has there ever been baggage policies regarding *** and UA" She got on the phone, and told me no! She actually got a supervisor, and confirmed to me that I was scammed. *********************
  *************************************************************** **********************
  
  (If you skip to the last 4 minutes of the conversation you can hear it).
  
  I also filed a case against ALL Nippon Airways with the **************************** (DOT). This was on August 30th, 2022. They informed me that All Nippon Airways must respond to me in 60 days. It is now December, almost January!
  
  For your convenience, please visit the following sites which provide proof about *******'s policies, and the law.
  
  *************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************

• Review fromThomas F., Lexington KY

  Date: 10/27/2022

  1 star
  Japan Rail Pass. The travel agency side of this business in ******** ** previously sold Japan Rail Pass. In that regard there is an online website to order the pass. Since the office is closed there is no one to speak with so we went to the online site to order one. There was no confirmation e-mail, no acknowledgement whatsoever. After 10 days we called the number on the website only to be connected to *****. One person did not know about Rail Pass *** on another call, we learned that *** Travel no longer sells ***** Rail Pass. So, the website should have been taken down when they ceased selling the Rail Pass. Today we have a credit card charge from *** Travel, ********, ** for the rail pass ***** we are disputing. We now know ***** ************* *** is now the authorized provider of ***** Rail pass ** *******.