We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Freight Forwarding

AIT Worldwide Logistics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it May concern, AIT had been a transporting service for a hood for my vehicle that I purchased approximately 4 months ago. The hood was damaged in route. I took pictures of the package took pictures of the damage and contacted the company immediately upon my receipt of this product. The value of the product is around $1,100. I contacted the company right away and provided them the information including pictures that they requested. The indicated that they would take care of everything in contact the supplier to get a new one sent to me to replace the damaged one. I called the month later and they indicated they were still working on it. I gave him another month and call again at that time they kept telling me they were going to take care of it. In total have called approximately 8 times. Could provide call log if needed. Subsequently I contacted the retailer and at that point they indicated too late for them to help anything without assistance from the shipping company / ait. They contacted AIT and AIT told them it was outside of their time frame even though I immediately responded to them upon receipt of the item. I have contacted managers at ait. They all say they're going to take care of it. I've asked to be copied on email sent out by them and that never happens either. So far has been a very unreliable company. They're very nice on the phone and I always leave the phone conversation thinking it's going to be taken care of and and have had no headway as of yet. I've been very patient and initially trusted them because they stated they would take care of it. In recent communications I have kept track of who I've talked to and like I said could give call log. Could also provide pictures. Could also provide the initial email that I sent to them all as proof that have been trying to do what I'm supposed to do to get this taken care of. In any case would really appreciate any help. Just would hate to have other customers be treated this way as well. Thank you

AIT Worldwide Logistics is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.