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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The week of October 17, 2022, we returned a ******* cell phone to the UPS store for shipping. The label and box for this phone were provided by *******. The box was dropped off at the UPS store, and today, October 27, 2022, the UPS store claims never to have received this box, which is entirely inaccurate. This store currently has security cameras that can verify drop-off, and I have a photocopy of the label used for shipping purposes.

    Business Response

    Date: 01/26/2023

    Contact Name and Title: ***************** Manager
    Contact Phone: ************
    Contact Email: ********************************************************
    Dear Customer, We are sorry that you had issues with your return. We would surely be happy to assist you with this. Please feel free to share with us your tracking number/copy of the label or a Drop-off receipt which states that you dropped it of with us. Going further with this if you have either 1 of them we can ************* a claim with **** or here is the website for filing a claim for customers. We encourage you to do this as it will ask you in detail of the description of the item dropped-off. ***************************************************

    If you have any concern or issues.
    Our store email is : ********************************************************

    Thank you.

The UPS Store is NOT a BBB Accredited Business.

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