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Business Profile

Used Electric Equipment

Chromebook R US

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Electric Equipment.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought on 6/26 and they issued tracking number. After 10 days tracking showed it is still awaiting **** to pickup. I called them 2 times and emailed them 3 times but nobody ever got back with me. I chatted on line with there auto chat system asking to cancel the order and send me a refund which chat system said they would do. I contacted PayPal to escalate a complaint and they responded back to them that it was shipped on 6/26 when the tacking was still showing waiting on **** to pickup. This like 11 or 12 days since they said it was shipped. Finally they sent a not that had shipped after I asked to cancel and to give me a refund. Well it showed up today 7/14. **** box looked good but when I opened it it was so old looking dirty and scuffed up really bad. I tried to turn it on and it doesn't even work. I have tried to contact them again and I sent them pictures of it with no responce and now they have blocked me. I posted the pictures on there ******** account and now that doesn't even come up. I would send it back so I can get my full refund of $59.99

Chromebook R US is NOT a BBB Accredited Business.

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