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Business Profile

Mailing Services

Mail & More

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, On 4/3/23 I went to mail of a package to my sister at Mail & More ********************************************************* ******** was the employee who helped me very nice lady, I told her what was in the package and that I want to take out insurance on this package because I had pricey items in there. Also because of all the thief that has been going on in ***********, which all of our packages has to go through there. She asked me what's the value and I paid for the insurance for my package. My package was lost, I opened a claim with the post office which they send me a check for $119.90 that was they automatically cover for my package. I told them that my package was insured through Mail and More. They told me I have to call Mail and More and they will have to give me my money back. I called ******** and Mail and More, she said she sees I put insurance on it and that she will have to file a claim and the owner will call **** called 3 times trying to follow up on this, once with the ************** service agent on the phone and they put me on hold for a long time agent could not hold. The ************** told me that Mail and More will have to give me my money back for my items that was stolen or lost that I put on the insurance. If you look at the receipt they only put I declared $500.00. I paid for my insurance and I want my money. You can follow up with the ************** and see how many times I have contact them. The owner called me trying to tell me that she has nothing to do with this and because I already cash the check from the postal service she can't help, I was so **** with her I cuss at her an hang up the phone, this is bull. Can you please help me with this?My postal tracking number is on the receipt. **********************

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