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Business Profile

Mailing Services

Ups Store #3968

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this UPS store to bring back a pair of slippers through their Amazon return. There there was no boxing needed. The lady at the counter scanned my code. I was given a receipt for tracking purposes. Usually, I get an email stating that shipping is in process. This usually occurs in a matter of minutes. This time I did not get that. I checked on the Amazon site and the code was still on there site to be scanned. I also checked on the *** site and they had no information about the tracking code. I called *** call center on Friday. I was told that they do not have that tracking number and to call the UPS store that I returned the item I called that UPS store and they did not have that tracking code. They told me to look on my receipt as the tracking code should start with one Z I told them there was no tracking code that had one Z. The lady that I spoke to recommended that I come by with the receipt, I came by within 20 minutes. I spoke to another lady at the counter. This lady barely looked at my receipt. She told me there is nothing they can do! She did not look at the fact that the tracking code did not say one Z. she was adamant at the fact that they cannot do anything! She said I have to take this up with ******. I tried to tell her that the *** call center told me that I need to go there. I did call ****** two different times and I was told that *** probably was backed up on scanning items. However, the lady told me no theres nothing she can do. I have never had a problem returning items from ****** in the past. This is very concerning and I would like this resolved soon. Thank you.

  • Initial Complaint

    Date:09/18/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or around August 1, 2023, The UPS Store #3968 charged my **** credit card ending in **** in the amount of $396.00 for mailbox services. While half of the amount ($198.00) was refunded back to my credit card as a "courtesy", I am requesting that the other half ($198.00) be refunded back to me as well based on the following: Around March 2022, I entered into a mailbox service contract with The UPS Store #3968. After signing the autorenewal portion of the contract, I never received a copy for my records. As such, I was not provided with the instructions on how to properly cancel the service. Prior to my credit card being charged in August 2023, I never received a renewal notice or any other correspondence from The UPS Store #3968 regarding an upcoming charge or an option to discontinue the service. Failure to provide me with cancellation instructions and a renewal notice not only breaches the contract but violates the ********** Consumers Legal Remedies Act (CLRA) and ********** Automatic Renewal Law (ARL). No business has the right to charge a customers credit card in perpetuity based on a single auto-renewal document, particularly when ************* has failed to comply with its own obligations under the contract and within the guidelines as required by the law. This practice is not only deceptive but predatory.On or around August 2, 2023, I went to The UPS Store #3968 to cancel my service and requested a full refund of the $396.00 amount that was charged to my card. The employee I spoke to was argumentative and kept repeating that the charge was non-refundable even though at the time, it had not been posted to my credit card account yet. Once I reiterated my request to cancel the service, only then did the employee agree to refund half of the amount ($198.00) back to me as a courtesy. Attempting to collect a full monetary amount for services that have not been rendered is despicable and fraudulent.

Ups Store #3968 is NOT a BBB Accredited Business.

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