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Business Profile

Olives

Musco Olive Products Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Olives.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I discovered this company's products in early 2024, buying 4 jars of their "Pearls" brand Castelvetrano olives, and finding them perfectly crisp, with that wonderful delicate buttery Castelvetrano flavor, and some of the best olives I've ever tried.Since then, I've bought 6 more jars of the same product, but the consistency of all the olives in all the jars was extremely mushy, reminiscent of overcooked, canned peas, and without any hint of the characteristic buttery Castelvetrano flavor. An olive, let alone a Castelvetrano, isn't supposed to be mushy like this. Unfortunately, it's impossible to tell (before buying and opening a jar) whether the olives inside are going to be crisp like they're supposed to, or exceptionally mushy. I kept hoping that I had just gotten an odd bad jar, but I've now struck out 6 times, at US$4.99 per jar. If the Musco company's supplier in ***** sent them a bad batch, they should probably exercise good quality control and sample them before sending them out to grocery stores to ensure they are of high quality, with crisp rather than mushy texture.Since the jars all say that this company's products' quality is guaranteed, I tried a half dozen times over a period of 3 or 4 months to reach a customer service person to report this inconsistent product quality, yet no human has ever answered the phone, nor responded to my detailed phone messages. How is it any type of guarantee if they don't respond to their customers?

    Business Response

    Date: 06/03/2024

    Dear BBB Dispute Resolution Specialist,
    This correspondence is regarding complaint ID ********.
    Musco Family Olive Companys Consumer Specialist has been in contact with the consumer via email to resolve the complaint.
    Compenstion of $100 was offered to the consumer. Additional emails are in progress to obtain additional product information and confirm the consumer is fully satisfied with the resolution.
    Musco is in contact with our Castelvetrano Olives in ***** to investigate this report of soft olives and correct any product quality conditions.
    In addition to the compensation to be provided to the consumer, replacement product will be provided.
    Musco stands behind its product quality and will always strive to ensure consumer complaints are resolved to the consumers satisfaction.
    Thank you,

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased what was supposed to be blue cheese stuffed olives. The name on the jar was Pearl ************ Guaranteed to be hand stuffed. All of the olives were half stuffed. Not what I paid for. Tried calling corporate number twice. They dont call back.

    Business Response

    Date: 01/08/2024

    Hello,
     
    This email concerns a note we received from Better Business Bureau of ******************** describing a consumer complaint. ID ********
     
    Our Consumer Specialist has contacted the consumer by phone and informed them that Musco would be sending them a refund for $20 rather than the $5 requested.

    The consumer was fully satisfied with our response and action to be taken.
     
    The consumer did not include the lot code from the jar of olives that would allow us to do a follow-up investigation with our supplier for this product in ******.
     
    Thank you for contacting us with this matter and providing us with the opportunity to ensure consumer satisfaction.
     
    *******************************
    Quality Control/ Assurance Manager
    Musco Family Olive Co      

Musco Olive Products Inc. is NOT a BBB Accredited Business.

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