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Business Profile

Towers

Associated Tow

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 11, 2024 I contacted a ************** by the business name (Associated Tow) located in *****, **. My car was towed from an apartment community. I called the towing company and spoke with the owner, which is a male. I ask the owner if he had a white C-300 ******** **** on his lot and if so what will be the amount for me to get my car and I also asked how did he tow my car because you can not pull these type of cars they have to be put on a flatbed tow truck, he instantly got defensive and rude with me and stated "you don't get the chance to ask me how I towed the car I happen to own a G-Wagon and two other ********." I responded to him, "Then you would know you cannot tow these type of cars by pulling it by a regular tow truck and if there is any damage to my car he will be responsible for the damages." He started yelling at me and cussing me out as well as he cussed my boyfriend out when he finally told us the daily fee he was charging me while my car is stored there. He is charging $105.00 daily and that is illegal in the state of **********. California law states, storage fees are regulated under California Vehicle Code section ********. As of 2022, the maximum allowable storage fee is $55.00. When we told him that he got quite, for a moment of guilt and refused to abide by California law and proceeded to stay at the same charge ($105.00) per day and exchanged smart remarks do what you got to do and be about it if you want to *** this company. He is also charging me unnecessary fees which is Price Gouging that is unreasonable and not fair. As well as, this is also against the California Laws. My California rights have been violated, I want compensation, any damage to my vehicle taken care by Associated Tow and I my car back free of charge. This is my formal complaint against the owner at Associated Tow located at ****************************************************.

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