Complaints

This profile includes complaints for Tahoe Forest Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Tahoe Forest Hospital has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Tahoe Forest Hospital

  10121 Pine Avenue Truckee, CA 96160

• 

  Tahoe Forest Hospital

  PO Box 759 Truckee, CA 96160

• 

  Tahoe Forest Hospital

  PO Box 60901 Truckee, CA 96160

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 12th, I visited Tahoe Forest *********** and consulted with Dr. ** ****, who recommended that I get an X-ray. I then went to Tahoe Forest Hospital for the X-ray. Before proceeding, I inquired about the cost with the receptionist, who informed me it would be approximately $50. Based on this information, I decided to go ahead with the X-ray. However, I later received a bill for $528.84 after insurance. It seems there may have been a miscommunication on the hospital's part, and I feel it is not fair for me to be responsible for this unexpected expense. If I had known the X-ray would cost 10 times MORE, I would have explored other options.

  Business Response

  Date: 06/18/2025

  Good afternoon,

  The complaint was reviewed and on 6/13/25 our Financial Customer Service Rep communicated back to the patient that we would do a service recovery adjustment in the amount of $151.15. Patient paid the remaining balance for the bill. We provided an education opportunity to the representative that created the estimate. We sincerely apologize for the estimate that the patient received. 

   

  Thank you,

  Director of Patient Access

  530-582-6602

• Initial Complaint

  Date:09/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail notifying me that I had been sent to collections for a medical bill. The balance did not show in MyChart. I had never received a paper bill in the mail. I had never received a phone call stating I was past due. They charged me to be sent to collections and I received a notice in the mail for that but never the actual bill.

  Business Response

  Date: 10/25/2023

  Good Afternoon:  We never received the initial BBB complaint letter from you by this patient.  We received the final letter, and *************** to the allegation by sharing the attached overview, and number of patient contacts, with no response.  Let me know if you need any additional information.  Thank you. 

   

  **********************************, RN, DNP, CPHQ, CPPS, *****

  Customer Answer

  Date: 10/25/2023

  I am rejecting this response because: I do not have record of any of these bills in my history on mychart guarantor # *********, the only one i am able to logon with. All of my contact information in my mychart is up to date as of 2021. I would like copies of all bills mailed to me from for services from 2021. 
  

  Business Response

  Date: 11/07/2023

  I responded to this complaint on 10/23/23 when we received the 2nd notice of request.  We did not receive an initial notice from BBB that I was aware of.  I have attached the numerous communications that we had with this patient, with no response.  If you need additional information, you can contact me at ******************* or ************.  Thank you.    *******************************, RN, DNP, Director of Quality & Regulations