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Business Profile

Pizza

Dominoes Pizza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order it arrived ********************************************************************************************************************** on hold for two hours!!!!!! Wtf kind of company gives this poor customer service. I seek full reimbursement. This is ridiculous

  • Initial Complaint

    Date:12/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for a burnt pizza, when I asked for it to be remade the guy states I didn't make it and I asked him if he would eat it he say again I didn't make it( he looked to be under the influence of alcohol or drugs). The guy who is making pizzas comes over and I ask him if he would eat it and he says that's how all of our pizzas are made her due to the sauce, I asked to have it remade he says it will be the same way and I said ok but when him and the other guy walk off they start laughing and looking back at me, I felt uncomfortable and told him not to remake the pizza as they may have put something in my food. I called the store 12-28 around 12:40pm and speak to a guy named ***** who states he is the manager and I can get a refund, I advised him I'm not off until 4:30pm and if a manger would be there, he says yes the general manager will be here by then and he would tell her about my issue and me getting a refund. I called the store around 6:30 to see if she was in and she answered the phone and said ***** did not tell her anything and the call was ended. That was very unprofessional on Dominoes end. The location is **** S ********** **
    ****** ** XXXXX
    United States. I want my refund and I will NEVER do business with dominoes again!

Dominoes Pizza is NOT a BBB Accredited Business.

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