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Business Profile

Gasoline

Sinclair - Diamond Food Mart LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gasoline.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the owner advertises cheap gas prices out on the signs, but after you pay and start to pump you can see that they're actually not that cheap and most often times you pay 20 cents more than what you expected and you don't notice until after you pay and pump, by then it's too late you can't get your money back. The owner is a scam artist and a fraud. He continues to pull this stunt after multiple complaints by customers were received. He also stocks his inventory with expired food, I have seen cereal snack bars on the shelf that were dated expired over a year ago (2023)!

    Business Response

    Date: 10/15/2024

    Dear Tiff
    this is Mumtaz from diamond food mart (Sinclair)
    regarding your complaint can you please let’s know what day is happening for prices problem I will definitely Refund your money if any issues
    further if anything is expiring in our shelves I apologise for that if any item leftover.we regularly checked In future you can’t see any expired stuff we will check on both shifts.
    sorry for inconvenience.
    Mumtaz Sadruddin

  • Initial Complaint

    Date:03/11/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Anytime I use my debit card for a payment, they are charging me a .45 cent “Cash Back” fee, when I am not getting any cash back.

    Business Response

    Date: 04/12/2023

    Since I come back couple of time I left message to ***** to explained that we have policy that bellow $12 of regular purchase we will charge .45c and this notice already on our sales counter even on CR card pinpad also,but he didn’t replied yet, and I already left this message to you.
    Please accept late response and clear this complain

  • Initial Complaint

    Date:02/07/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Always charges cash back fee of .45 cents even when you do not get cash back. I have been charged this numerous times.
    Is this not illegal? Just taking extra money just because?

    Also I saw the employee today drop a burrito on the floor and pick it up and place it back in the warmer as well. Disgusting

    Business Response

    Date: 02/17/2023

    We text bellow noted text to our customer
    “Hi C******** ********
    We are extremely sorry to hear your comlaint
    ********
    The guy who work that day
    He work his first day with us and he will not work no more.
    For .45c is debit fee

Sinclair - Diamond Food Mart LLC is NOT a BBB Accredited Business.

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