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Business Profile

Payment Processing Services

PMB Solutions Parking Management Bureau

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Parked in an illegal parking spot due to there literally being zero parking at the whole facility we live. The school decided to literally have zero parking spots and it's not like we are near street parking and everything around us requires a pass.....so the people who don't have one at the places near us just park in our park areas.....this makes there zero parking by 530. I am not paying this ticket even if I did park in an illegal spot.....I will get a lawer involved and drive around as I film the whole area showing there is literally zero parking.

  • Initial Complaint

    Date:09/09/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am still on hold with PMB after 45 minutes. All I want is to tell them that the link to ordering a staff permit for ******************* brings me to a page of code, not a form. (See Attachment 1). When I click on "return to Login screen" I am taken to a list that does not include *******************. (Attachment 2). Your phone contact is *****-esque. It tells me my call will be answered in 20 minutes, then 28 minutes, then 15 minutes, then 20 minutes, and so on for 45 minutes now. Please fix your website so I can order a parking pass. Thank you.

  • Initial Complaint

    Date:11/30/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business charges for university parking permit then fails to mail permit. Then ticket vehicle for not displaying permit (that was purchased and not delivered) They have the vehicle license number in their system showing perrmit has been purchased prior to ticket being issued. Online dispute is conveniently not showing in their system and now too late to file an additional dispute so they have increased the fine and are not allowing a dispute. Photos online show temp permit displayed.Total ripoff!

  • Initial Complaint

    Date:04/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called them today asked why I never received a letter from them telling me I had a ticket. They said theyre not responsible if ticket gets blown off car or anything. They send one letter and if it gets lost or stolen if they dont get response they dont send anything else and increase ticket and put hold on vehicle registration. I dont want this to happen to anyone else so I requested the company to please start sending at least just one more letter warning people before you put a hold on their registration. Be somewhat understanding, supervisor said she will talk to her team. I highly doubt this will happen but I will ask for proof of change to their policy as this is unfair.

PMB Solutions Parking Management Bureau is NOT a BBB Accredited Business.

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