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Business Profile

Auto Distributors

Armstrong Distributors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Distributors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 13, I ordered a sun shade for my ***. There was no indication that it was not in stock, the website worked perfectly and took my order and my credit card was charged. I received an acknowledgement that my order had been received. Because the order was placed on a Sunday, I waited until Tuesday of that week to check with them via phone and email. I received a return email on Wednesday, April 16, stating that my order had shipped and a *** tracking number was provided. I contacted them again on April 18 and April 22 after checking with *** I learned that they have yet to receive the item. It does NOT take almost a week for *** to pick up an order. In addition, they will not return my phone or email inquiries about the actual status of my order.

  • Initial Complaint

    Date:10/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/22/2024, I purchased a car cover at the internet for $185.00 from the company "Armstrong Distributors". The website is **************************. The website is functional and has a shopping cart. It is set up to require one to enter credit card information and the amount. The credit card is charged immediately. The merchandise is however not processed/delivered to a customer. When one calls to track the message, there's a voice mail only, but no live assistance. The chat is there but not responsive. When one sends an e-mail as directed, there's no reply - on the order status. As of today (10/1/2024), no one had gotten back to me about the status of the order. I feel that I have been defrauded. I am requesting that this company be investigated and their business website be withheld. For further questions, email me or call me at ************. Thank you.

Armstrong Distributors is NOT a BBB Accredited Business.

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