Complaints

This profile includes complaints for Schools First Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Schools First Federal Credit Union has 31 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Schools First Federal Credit Union

  15442 Newport Ave Tustin, CA 92780-6473

• 

  Schools First Federal Credit Union

  6501 E Spring St Long Beach, CA 90808

• 

  Schools First Federal Credit Union

  550 Hidden Valley Pkwy Corona, CA 92879

• 

  Schools First Federal Credit Union

  1209 University Ave Riverside, CA 92507

• 

  Schools First Federal Credit Union

  74590 Highway 111 Palm Desert, CA 92260-3804

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with School First Credit Union and do not have a contract with convergent. They did not provide me with the original application like I asked.

  Business Response

  Date: 10/24/2022

  We are unable to locate an account for *********************** using the name and email given in this complaint.  If **************** wishes to have his complaint reviewed, we need an account number or social security number to proceed.

   

  Sincerely,

  *********************

  Vice ********** ****** ******* Experience

• Initial Complaint

  Date:09/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You are still reporting this unknown account in my credit report. Please remove this ASAP! SCHOOLSFIRST ***********

  Business Response

  Date: 09/28/2022

  This is a duplicate complaint that was filed July 21, 2022 case ID ********.  Our response was and remains as follows:

  To research this complaint, account statements and internal notes and records were reviewed. In addition, Experian, Equifax and TransUnion credit reports were reviewed for accuracy.  **************** established Membership July 29, 2009 with a $300 Overdraft Protection Loan,which is a fixed rate line of credit. Members may access an Overdraft Protection Loan by using it as an overdraft protection or performing a loan advance (transfer) via ATM, ********************** Banking, in person or by phone to a share account. Records indicate **************** actively used her Overdraft Protection Loan and regular payments were made from Ms. ************** account through automatic payment transfer as well as through online/mobile banking payments. The last payment made to the Overdraft Protection Loan was September 4, 2017, resulting in an outstanding balance owed of $282.60. Because subsequent payment due October 1, 2017 was not satisfied nor available for payment in her checking account, **************** was charged a $20 transfer NSF fee, resulting in an unpaid balance of $302.60. On March 30, 2018,SchoolsFirst FCU charged off the $302.60 balance owed due to non-payment, which is reflected on **************** credit report. **************** was notified of all loan activity through monthly account statements as well as delinquency notices. Based on our investigation, our credit reporting accurate and no changes will be made to *************** credit report. SchoolsFirst FCU understands the importance of accurate credit reporting and abides by all laws and regulations pertaining to fair credit reporting.  If **************** would like to discuss repayment options, she can contact our Collections team at **************************. *****************, Manager, Consumer Loan Servicing

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021 my grandfathers brother ********************* made up all kinds of lies about me and took me to court. I won the trial, showing ********************* lied. ********************* the head of the fraud department who was so willing to testify had to be subpoenaed. He testified that I acted in the best interest of my grandfather under oath. ******, the bank manager at Oceanside refuses to accept the reality of his he court of law and what winning a trial means. She continued to disrespect my power of attorney. Continued to accuse me of stealing from my grandfather to my face. Refused to do anything for my grandpa, while knowing he has health is***s and needs to move. ********************* told me august 12, ************************************************************************************************************* the car. I showed up to the bank to be met with disrespect and hostility. The manager told me ********************* said something completely different so someone Id lying. ********************* and ****** allowed over 40k to be drained from my grandfathers account while they knew about the litigation. ********************* has defrauded my grandpa, liquidated his **** allowed meth and heroin addicts to run free in my grandpas home, while he helped himself to my grandfathers money with the protection and bias of ****** and *********************. The bank even refused to give my grandpa his own money out of his account, and I am trying to get him medical care for his health is***s. We have hired a lawyer who specializes in Banks. Not only will we *** for every dollar ***** took, but also for the emotional damages that my grandfather and I have suffered. ****** and **** will lose their job by the time Im done. I will do whatever I have to to make sure these garbage employees are held accountable for their blatantly biased attitude towards me( even after I won a trail.

  Business Response

  Date: 08/22/2022

  SchoolsFirst Federal Credit Union is aware of the complaint made by ******************************  At this time ************** is not entitled to any information on the account in question.  If ************** would like to speak to someone regarding this complaint, he may contact *************************************, Vice President ******** & **************** at **************************.

   

  Sincerely,

   

  *************************************

  Vice ********** ******** & ****************

  Customer Answer

  Date: 08/22/2022

  i sent in my power of attorney paperwork, and it was denied because of baseless biased accusations. I already won a trial in the court of law, and ****** has acted illegally and immorally, on behalf of my grandfathers brother *********************. ****** will have a hard time explaining to a judge why she continued to accuse me of stealing and withheld my grandfather from getting money out so he could take care of his health. When *************** testified I acted in the be interest of my grandfather. ****** will have a hard time explaining that as well as what happened to my grandfathers 35 thousand dollars. Next, we will be taking you to federal court. 

  Business Response

  Date: 08/23/2022

  We are aware of the grievances made by ******************************  ************** is not entitled to any information on the account in question.  Again, if ************** wishes to speak to someone regarding his complaint, please contact *************************************, Vice ********** ******** & Fraud at ****************************.

   

  Sincerely,

   

  *************************************

  Vice ********** ******** & Fraud

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My atm card and information was stolen. The bank has pictures of the person and I also reported the situation to the police and made a police report. The bank stated I was being non cooperative and closed my claim. When I did everything they asked. They have the proof it not me but will not release the information as they stated in the letter they sent to me advising me to call and request the information they have. They are not helping me they are stressing me and due this . This has created a financial hardship.

  Business Response

  Date: 08/09/2022

  Our records indicated an ATM fraud claim was filed on July 8, 2022, which included four withdrawals of $500.00 each conducted at the SchoolsFirst FCU **** On July 11, 2022,we spoke with ***************************** to obtain further details on the whereabouts of her card and PIN. At that time, it was requested that ***************************** file a police report of the theft, including the fraudulent transactions and provide us the police report information as soon as possible while we continued with our investigation.  As of July 21, 2022,we had not received any follow up communication from ***************************** therefore the transactions were considered valid, a claim closure letter was mailed and the claim was closed.
  As part of our investigation it was determined that these ATM withdrawals were conducted as a result of check deposits made at the **** We gathered the photos and reviewed internal records as part of the investigation. When ***************************** called in on July 21st, then again on August 3rd we attempted to discuss the claim details however, in each instance she abruptly disconnected the calls. The claim was then forwarded on to management for further review and reconsideration.
  On August 5, 2022 the claims department manager was able to speak with *****************************.  It was shared that further review of the claim details determined the claim decision was made in her favor. The credit for each withdrawal amount was placed in to her account.  It was shared with ***************************** that the teams review and discussions with her were the basis for the continued escalation to have the claim reviewed. She was very grateful for the follow up and final decision in her favor. 
  Should ***************************** have any further questions, she may contact a claims specialist at **********************.
  
  
  Sincerely,
  *************************
  Manager, Dispute & ***********************

  Customer Answer

  Date: 08/12/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Kashantay ******