Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Maxwell and Bryant contacted my father by phone repeatedly looking for me. They never attempted to call me. I have had the same phone number for years and it is available online. I called them and was told there is a pending legal case against me and I was being charged with a felony. I was told they sent me mail at 2 addresses but they are old addresses. At the end of the call the woman I was speaking with admitted she had my current address. They did not attempt to send anything to my current address. This violates the fair debt collecting act. At the end of the call the woman told me she had recorded the call. California is NOT a one party state, so they were required to tell me at the beginning of the call. She tried repeatedly to get me to pay her a certain amount of money right then. This goes against the fair debt collecting act, because I did not receive a validation letter. The woman became agitated, raised her voice, and said insulting things such as I guess you dont realize you need to PAY YOUR BILLS. The amount is unclear because I was told a number of different amounts. She intimated me by saying I could be arrested, have pay thousands in court fees, etc. Im still not even sure what the bill was for. I panicked and said I would pay something. I looked the company up online and saw that its a real company, not a scam, so even though I dont think this is actually my debt I offered her money. But what I offered wasnt enough. Eventually she hung up on me. She told me she had no idea when my court date was and insulted me for thinking she would know that. Then she said she was going to send me my court date by mail. I have still received nothing from them, no validation letter or anything. I would like whatever this is to just be dismissed. I dont want anything, just to have this case closed.

  Business Response

  Date: 06/25/2025

  We have reviewed the complaint submitted to our company. Our company is well versed in the ***** and other state and local collection regulations.  We absolutely obey and adhere to all collection laws governed by the Fair Debt Collections Practices Act, ********************* and the Attorney General. After reviewing the dispute submitted to our office and further investigation we would like to inform you, our office has CLOSED the above-referenced account. 
  We want to clarify that while we have thoroughly reviewed the complaint you submitted, the balance on your account is still owed.
  If you have any questions concerning this matter, please reach out to the current creditor.

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received numerous calls from a woman attempting to deliver something to "my employer" and providing me with a number. When I called on 6/12/25, it turned out to be Maxwell and Bryant Group and they threatened to sue me for civil fraud based on a credit card debt where the statue of limitations to collect has been exceeded. I confirmed that I had not received any notice of this debt nor any mail from a company called Maxwell and Bryant Group. At no time during this call was it offered to send me proof of debt and when I asked about the statue of limitations on civil fraud (which is six years in ************** and has now run out in this case according to the representative from Maxwell and Bryant herself), the representative hung up on me. I also reviewed my credit file and the purported original creditor (****) does not appear on my credit report, as the representative said it would if the debt was valid. In addition, I searched for any civil judgement on debt from **** in publicly available New York State civil court databases and no such judgement exists. The harassment and refusal to cooperate from the company are completely unacceptable.

  Business Response

  Date: 06/19/2025

  We have reviewed the complaint submitted to our company. Our company is well versed in the ***** and other state and local collection regulations.  We absolutely obey and adhere to all collection laws governed by the Fair Debt Collections Practices Act, ********************* and the Attorney General. After reviewing the dispute submitted to our office and further investigation we would like to inform you, our office has CLOSED the above-referenced account. 

• Initial Complaint

  Date:06/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is operating under multiple different names, including first capital group and Maxwell Bryant group. They have been harassing me and my family who lives 1200 miles away from me **********. They have been threatening to call my employer and send papers for a lawsuit to my employer, a ******** dealership. they managed to get a hold of me yesterday and essentially lied about the fact that they are calling from Maxwell Bryant group and that they a law firm and would be filing a lawsuit with the courts in ******* on Friday. Although keep in mind, this is a business from and they didnt even know the proper terminology of what county or district to mention for potential lawsuit in *******, they use that to coerce into making some sort of payment. ALSO, THE ORIGINAL DEBTOR NO LONGER OPERATES IN THE ************* AS A RETAIL BANK -****. This debt is from five years and three months ago. have asked for a debt validation and more importantly for the original contract between myself and the original debtor. They told me that they would get approval to provide that and that they cannot just provide that. They are hiding because they know that they are not the original debtor and do not have the original contract information. So they will say anything they canto lie to you to get you to pay them. I also told them that the statue of limitations in ******* for a debt is fiveyears. They then said that they would be pursuing this under a fraud case and then said that the statue of limitation is 10 years in **, when its 12 but often times less. They have lied to me and threatened me to collect 231$ and I have now hired an attorney who told me to cease communications with the fraudulent and sketchy debt collector, to call my bank to dispute the small $231 I sent to them when I was manipulated into believe a lawsuit was on its way whether valid or not. They have violated the ***** rules by calling my family and my work place. I have records of communication to prove that

  Business Response

  Date: 06/13/2025

  We have reviewed the complaint submitted to our company. Our company is well versed in the ***** and other state and local collection regulations.  We absolutely obey and adhere to all collection laws governed by the Fair Debt Collections Practices Act, ********************* and the Attorney General. After reviewing the dispute submitted to our office and further investigation we would like to inform you, our office has CLOSED the above-referenced account. 
  If you have any questions concerning this matter, please reach out to the current creditor.
  Thank you for reaching out to us regarding your account. We want to clarify that while we have thoroughly reviewed the complaint you submitted, the balance on your account is still owed.
  
  

• Initial Complaint

  Date:05/15/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not aware of any business being handled by this company but they have contacted family members using threatening language. Cease and desist all phone calls regarding this immediately. Contact can be reached by mail to the address on file.

  Business Response

  Date: 05/28/2025

  We have reviewed the complaint submitted to our company. Our company is well versed in the ***** and other state and local collection regulations. We absolutely obey and adhere to all collection laws governed by the Fair Debt Collections Practices Act, ********************* and the Attorney General.
  We take concerns of inappropriate or threatening communication seriously. If any contact was made in error or in a manner perceived as threatening, we sincerely apologize.
  Effective immediately, we have placed a cease and desist status on all phone numbers associated with this file. No further phone calls will be made. Per the complainants request, any necessary communication will be made in writing to the address on file.

  Customer Answer

  Date: 05/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *******