We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Exercise and Wellness

Gainz Box

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise and Wellness.

Complaints

This profile includes complaints for Gainz Box's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gainz Box has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Gainz Box

      PO Box 3419 Tustin, CA 92781-3419

    • Gainz Box

      3609 W MacArthur Blvd. Ste 807 Santa Ana, CA 92704-6850

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a subscription box from Gainzbox on 12/9 for $125 as a Christmas present. After a couple of weeks with no updates I asked for an update and received a generic message that the shipments were late and a few days later another generic message from the CEO that they were being sent that week. Im not able to reach anyone there for an update or to cancel this recurring subscription and just noticed that they updated their terms of service to include verbiage that they can continue charging. This is a complete scam and there are many other customers on social media in the same situation. *** requested a refund and cancellation of the subscription but havent received a response. They are also advertising that a portion of the purchase is being donated to a non-profit compete for a cure.

    • Initial Complaint

      Date:11/15/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed orders for the August and September Monthly Gainz boxes and have still never received them. They occasionally responded to my email inquiries and said that there was a delay and the boxes would be shipped out the following week. I have never received these boxes. It seemed that they changed their story every time (they will ship out next week, they will ship out on Saturday and it will have extra items and a significant discount on the quarterly boxes, etc.)I was charged for the August monthly box on July 1 and I have still not received this box (it is currently the middle of November).I was charged for the September monthly box on September 1 and I have also still not received this box.When they did answer my emails, they would say "don't hesitate to reach out to us". Yet every time I've reached out since the beginning of September, they never answer. This company is taking customers money and providing nothing in return. I mean, actually nothing - not even an empty box. This is straight up fraud.

    • Initial Complaint

      Date:09/24/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a subscription to Gainz Box this year, and was not informed that the delay in shipment after payment had been taken. I reached out to Gainz to let them know I was concerned about not receiving the product weeks after I paid for it, no update no communication. One of the executives noted that they apologized it wasn't communicated the large delay in shipping after payment. They offered an additional FREE gainz box, but that never shipped and I never received it. I then paid again, the last quarterly payment of $99 and received my gainz box a month later only to be dirty and scuffed up, and having product not specific to my gender which they asked for in profiling the product box. I asked for that to be fixed, no response. I asked for how to cancel my membership if I can't get any response or communication. This whole deal is shady and I feel like the organization takes people's money, and not consistently or clearly fullfilling the subscription. I want this fixed immediately or all my money spent with this organization returned. LiftBox is used by my fiancee and she always get consistent product. I should have stuck with hers. Really really disappointing experience.

    Gainz Box is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.