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Business Profile

Eyelash Extension

Elegant Lashes by Katie
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to get my lashes done and it was said on the site its done by a master technician. It was completely wrong and the lady didnt have any experience and she wanted cash. I paid 90$ cash. I immediately contacted the business and send them the photo and the person texted agreed and said they will fix it. But it has to be within 3 days. Well Im an hour away from there and i got two kids, I cant just go back anytime they want to fix the mistake they did. Now they are saying, its my loss. They have done this many many time. They only take or encourage cash and no receipt and says its all ****************** but non are.

    Business Response

    Date: 03/22/2023

    Thank you for bringing this matter to our attention. We apologize for any inconvenience that ********************* may have experienced and appreciate the opportunity to address her concerns.

    We understand the importance of providing high-quality services and maintaining customer satisfaction. After reviewing *****'s complaint, we acknowledge that her experience was not up to our usual standards.


    To resolve this issue, we will offer Hosai a full refund of $90 for the service she received. We will also implement additional training for our staff to ensure that all technicians meet our high standards, and we will review our payment policies to provide a more transparent and secure experience for our customers.


    Please inform ********************* of our decision and instruct her to contact us at her earliest convenience to arrange the refund. We will ensure that this process is as smooth as possible for her.


    Once again, we apologize for any inconvenience this situation may have caused and thank you for your assistance in resolving this matter. If you have any further questions or concerns, please do not hesitate to reach out.


    Sincerely,

    *******

Elegant Lashes by Katie is BBB Accredited.

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