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Business Profile

Hookah Bar

Hookah John

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hookah Bar.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item from their online store that was not included in the package. Over the last two weeks I have emailed twice and called asking for my undelivered item or a refund, and cannot get a response.

  • Initial Complaint

    Date:12/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So, I ordered coals from Hookah Johns and for whatever reason maybe my own fault the coals were ordered as pickup. I live in ************* so I cant pick up anything. I contacted them and they said that they could ship the coals to me. I asked how I would pay for shipping, and they did not get back to me at all. Nearly a month went by and still no word or shipment. I contacted them again through email and they did not respond. I emailed once or twice more and still no response. I got online and initiate a chat session and I was sitting there forever and no response. I left the info about the situation, and they emailed me back apologizing saying things get confusing when the order is for pickup but then needs to be changed to shipping. Then a day later they canceled my order for no reason. Leaving me a month waiting and no items to show for it! Hookah Johns customer service is absolutely atrocious and really needs a revamping. I am done ordering anything form Hookah Johns. If this is how they treat their customers when making a basic order what would they do if something was broken on arrival or never arrived!

  • Initial Complaint

    Date:04/18/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This person is charging people then emailing customers that products will not be shipped unless the customer sends a photo of their licenses and credit card. That is illegal and should be reviewed

  • Initial Complaint

    Date:12/09/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order $157 of merchandise (6 units of shisha, aka flavored tobacco, and a hookah hose and mouthpiece). *** has lost the package. I never received it. *** says HookahJohn has to be the one to file the claim or it will be denied. I have reached out to HookahJohn via email and through the website multiple regarding this issue, and have yet to have any resolve. I would like a replacement or my money back, and they wont get back to me.

Hookah John is NOT a BBB Accredited Business.

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