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Business Profile

Laboratory Testing

EqualTox Laboratory

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laboratory Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern,I am writing to formally request a refund for the service of the "Fly to ***** COVID-19 PCR Test" provided by EqualTox Laboratory DBA AllWeMater (hereinafter referred to as AllWeMater).As of 12/13/2022 at 4:21 AM, AllWeMater's website (*************************************) contains clear language saying "Results are typically available on the same day in the afternoon or at night, less than 24 hours guaranteed." However, my report was sent delayed and AllWeMater violated their guarantee. You may find the time stamps from the attached PCR Result Report:Collection Time: 12/11/2022 8:00 AM Received in Lab: 12/12/2022 12:44 PM Originally Reported On: 12/12/2022 4:15 PM I am writing to request AllWeMater issue a full refund of $140.00 to the original payment method of Zelle ************************* Thank you,************

    Business Response

    Date: 01/27/2023

    Dear ******,

     

    Thanks for your message. We investigated this case, and we feel very sorry that we could not deliver your test results with 24 hours. Although rarely this has happened, please understand that the nature of covid PRC testing that there are many factors that *** cause unexpected delays, it can happen in any CLIA lab.

    Upon discussion within our team, we are sorry that we could not provide refund to you. Since this is for travel clearance testing for your flight on 12/13/2022, we believe this negative testing report on 12/12/2022 4:15 PM served its purpose for your 12/13 departure to *****. In addition, there is no language on our website or anywhere for a guaranteed refund policy you mentioned, no lab in ********** will do that. Following your complaint, however, we have corrected our website to be more accurate for future customers: Results are typically available on the same day in the afternoon or at night, within less than 24 hours. We really appreciate your feedback.

    At last and again, we feel very sorry for the inconvenience if theres any.We hope you have a great time in *****.

     

    Thank you,

    EQ ***

EqualTox Laboratory is NOT a BBB Accredited Business.

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