Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order days ago and during the process they had a confusing screen that resulted in me purchasing a second item of the same type without any secondary validation. They immediately charged me for the second item. I immediately emailed them to remove the item from my order and reimburse me. They did not respond. I've since emailed them 3 times and messaged them on ******** with zero response. There is no number to call or chat option.

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Online order placed Dec 2 at 9:35 a.m.Cupcake liners Scraper And silicone lid set Total amount paid in full thru PayPal $43.41 No communication regarding order received, processing, shipping. Nothing. The only way I know this order was placed is through verification on PayPal account and subtraction of funds from bank account. I have attempted to contact the company via their only contact method, email **************************************** They have no phone number or chat option. I have no idea if my order is coming, lost, received???Invoice ID from PayPal: ****************************** Transaction ID from PayPal: ***************** The phone number that you have listed here on BBB is a constant busy signal.

  Customer Answer

  Date: 01/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****************
  
   
  

• Initial Complaint

  Date:03/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 20, 2023 I placed an order with GIR Company under ********************** for three items that were never received. I contacted the GIR several times who said they would ship a replacement but never did. I purchased another item a couple of days later. Despite shipping on separate days, supposedly, they both arrived and were "in my mailbox" the same day, however, that is cannot be true, as I have a very small apartment mailbox - everything would not have fit. I could barely yank out the items that were present. Three additional items with these dimensions **** in L x 1.9 in W, 8.3 in L x 1.4 in W and **** in L x 2.6 in W AND packaging - would never have fit with the item (from the later order) that also arrived that day along with the rest of my mail - a "quad chopper" without packaging already 4 inches wide and over a foot long. 12.4L x 4W x 4D. For the missing items to have been delivered when they say - they literally would have had to have been delivered somewhere else - as they would not have fit in my - small apartment mailbox. I have pointed this out to "*****" who has stopped responding (though she receives and reads my emails). I live in one place and have one address.Again, unfortunately, if they were delivered - they could not have been delivered to me- It was physically impossible for them to have been in my box that day. They simply were not present. I checked the building next door. I waited even longer per GIR company request for me to allow more time. After waiting per GIR request, they have not followed up as stated - and stopped communicating once their request to wait was satisfied. While at first offereing to resend the items, upon learning I did not have a second home to send them to, *****/GIR stopped responding. They have kept payment for 3 products the customer never received. ******************** has done nothing to resolve the issue - except, expect the customer to wait, stop responding and keep payment for undelivered items.

  Customer Answer

  Date: 03/28/2023

  Hello,

  GIR resolved the complaint directly with me after the complaint was filed. 

  
  

  Thank you for the assistance. 

  
  

  ****************