Complaints

This profile includes complaints for Osborne Homes Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Osborne Homes Inc

  17291 Irvine Blvd Ste 360 Tustin, CA 92780-2915

  
• 

  Osborne Homes Inc

  c/o BBB San Diego 4747 Viewridge Ave Ste 200 San Diego, CA 92123-1688

  
• 

  Osborne Homes Inc

  100 Bayview Cir Ste 560 Newport Beach, CA 92660-2984

  
• 

  Osborne Homes

  7388 N Remington Ave STE 101 Fresno, CA 93711-5721

• 

  Osborne Homes Inc

  5151 California Ave STE 100 Irvine, CA 92617-3205

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I apply for a townhouse ********* il. this company ****** representative talk to my daughter about this property, my daughter told her that her credit score was not that good, and mine was fine and the lady told her to bring $90 dollars for application fee and we will work with you, so i did what the lady said, by that evening she cause my daughter and told her other people apply and we was declined, why would she tell my daughter we will work with you and take my money and then declined us, that was so unprofessional of this company and very rured, this is not nice how company treat people that trying to get something

  

  Business Response

  Date: 06/16/2025

  Hello, this doesn't sound like a part of our operation. We are prepared to cooperate and resolve this.

  Would you be able to provide details about the name of the person from Osborne you spoke/met with or the property address associated with this incident?

  Customer Answer

  Date: 06/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:12/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract for Osborne homes to purchase my home for $165,000 cash, no inspection, no haggling. They were supposed to enter escrow on April 23, 2024. I never received anything from the escrow company to say that we had entered escrow. A representative from Osborne came to my home to do an inspection 30 days before we were supposed to close. After their inspection, they called and said they were going to take $10,000 off the price and they could go no higher. It was after this reduced offer was expressed, that I received the escrow orders. I did not sign their offer to reduce the price. When I called the escrow company, they asked if I wanted to cancel the escrow because I was not agreeing to the reduced offer. I said that is correct. The escrow company cancelled the escrow and said that everything would be cancelled. Osborne Homes has been harassing me ever since, and now they have filed a lawsuit trying to take my home.

  

  Business Response

  Date: 01/03/2025

  Hello,

  I appreciate the patience as I collect all pertinent info. 

  We tried to get a reduction; the seller wouldn't go for it. We then told him we could close at the contracted price, and he wouldn't agree to sell at the contracted price. That put him in breach of contract so we sued him. He called Placer Title told them he wanted to cancel and would not perform at the contracted price, he signed a cancellation so in his head it was cancelled, but both parties have to sign the cancellation, which we didn't so our contract is still good and enforceable. 
  
  We aren't trying to "take his house" we just want him to fulfill his contractual obligations. 

• Initial Complaint

  Date:06/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being pestered by Osborne Homes at ******************************************************************************** urgently buying my home and paying cash for it even if I never contacted the company to buy my house and my home is not listed anywhere for ********* am not interested in selling my house. Osborne Homes actions constitute my civil right violation, harassment & stalking by collecting information from a private sources without written consent. I demand to be remove from their mailing harassment list & any future communication to be ceased & desist before legal civil action for Restraining Order will be taken.

  

  Business Response

  Date: 07/18/2023

  *********, 

  I do see you provided your phone number but I do not have that in the system. If you would provide your address, I will be able to remove you from our mailing list. We do not practice "stalking" or "harassment" in any way. We use marketing tactics as most companies do to reach out to customers interested in selling their properties off market. We understand that occasionally people we market to do not want to be contacted further and if it is communicated to us, we remove them from our marketing lists moving forward. 

  Please let me know if you have any other questions or concerns and as soon as an address is provided, I will make sure you are not contacted moving forward.

  Thank you.

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to be removed from Osborne Homes mailing list.Osborne Homes pesters me to sell my properties.I've called more than twice& asked to be removed from the mail list. Yet the postcards continue to arrive in my mailbox. Seems pretty simple but it's beginning to feel like harassment. Thank you.

  

  Business Response

  Date: 04/10/2023

  Thank you for your feedback. It looks as if you are removed from our mailing list and marked as do not contact as associated with your property address. If you have any other addresses that are receiving this notice, please let me know so I may remove them as well. 

• Initial Complaint

  Date:03/14/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly asked Osborne Homes to remove my address from their marketing mailing list, but I am still receiving unsolicited mailers from them. Attached is a mailer I received this morning and another I received in June.

  

  Business Response

  Date: 04/10/2023

  You have been marked as do not contact. Please let me know if you have any additional addresses that need to be removed from the mailing list. 

  Customer Answer

  Date: 04/10/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************************
  
   
  

• Initial Complaint

  Date:03/14/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've repeatedly asked Osborne Homes to remove my address from their mailing list to stop future unsolicited mailers, but I keep receiving them in the mail. Attached is mailer received today together with another I received in June.

  

  Business Response

  Date: 04/10/2023

  I apologize for the inconvenience of this. I did not see any records of communication attached to this address regarding the do not contact request but I have removed your account from our mailing list and marked as do not contact moving forward.

  Customer Answer

  Date: 04/10/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************************
  
   
  

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am fed up with the constant unwanted unsolicited junk mail using predatory tactics to acquire homes, especially when I have already sold my home in ********** and no longer reside in that state. Furthermore, the junk mail is addressed to my current address in ********** and has a photo of my previous home on the back of the junk mail! I find this disturbing!I want to be permanently taken off the mailing list immediately!

  

  Business Response

  Date: 04/10/2023

  Thank you for your feedback. You have been removed from our mailing list moving forward. 

  Customer Answer

  Date: 04/10/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:02/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  

  Business Response

  Date: 04/12/2023

  Thank you for reaching our regarding your concern. Please see the attached document showing your approval of the estimated closing statement with the net amount you would receive from the buyer. It does also appear you requested for a later close date from the seller which was the changed the prorated tax credit to be slightly lower causing you to receive $92,634.06. We covered all title and escrow fees but we do not cover taxes. If you have any further questions, please let us know. 

  Customer Answer

  Date: 04/12/2023

  I left the property ON the date that was told to me to vacate the property. No extension was granted or given to me.   Thank you BBB 

  

  Business Response

  Date: 04/13/2023

  I can see if we can approve reimbursement for the addition taxes from the extension for the amount of $5.45 as a courtesy. Please let me know what other questions you may have or if that works for you. 

  Customer Answer

  Date: 04/17/2023

  I was Not told to vacate the property by a given date. I informed the man who came to see the property that I didn’t have a place to move to and that I didn’t want to sell after all and wanted to back out, he told me you are not selling a car to which you can back out. There’s No Backouts when selling a house. And they want to reimburse me $5.00 plus, No Thank You 

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold them my Home in August 2022 . With an agreement for me to stay in the home 30 days after close of escrow, 2 days after close of escrow the A/C unit went out on a 105 degree day . I had the unit repaired that day and requested to split the cost of repair . They refused saying I fixed it on my own accord . It was taking a week just to get answers from the on questions so I felt I could not wait for an OK or them to send some one out

  

  Business Response

  Date: 04/12/2023

  Thank
  you for reaching out regarding your concern. It does not look like we have any
  record that you attempted to reach Osborne Homes to inform us of the issue or approval of reimbursement prior to paying for any vendor. Please review your contract that you have with the buyer for any specifications. 

  Customer Answer

  Date: 04/12/2023

  That’s untrue I spoke with I believe it was ***** in the Fresno office and my request for 1/2 the fee was rejected because you stated it wasn’t you responsible to reimburse me 

  

  Business Response

  Date: 04/13/2023

  Unfortunately because of the action taken on your behalf without approval of reimbursement, there is not much more we can do for your complaint. 

• Initial Complaint

  Date:09/02/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has continued to use our name and address to send solicitations to buy our house despite three requests (beginning in 2016) to remove our name/address from their mailing lists. (Their address, by the way, has changed three times, making their repeat mailings feel like 'stalking'; moreover, the last request was a postcard with an actual picture of our house on the back, very unsettling indeed.) We want no response from the company, except that they stop sending requests to buy/sell our house.

  

  Business Response

  Date: 09/02/2022

  I have notated to mark all properties under the name "***********************" as "Do Not Contact" moving forward. Unfortunately, we mainly track out properties by address and not by name since there are many sellers with the same name that are interested in selling their homes. If you have multiple properties, it can get past our "do not contact list" that way. We do receive some of our leads from a third party so we do not have the ability to remove your from those lists being sent out to different investment companies. I would suggest to reach out to ********. the third party company, to have them remove all of your properties from their lead generation lists so you do not have this issue with receiving marketing mailers from other investors.

  Hope this provides more insight and I apologize for the inconvenience.

  If there is anything else I can assist with, please let me know.

  Thank you for your understanding.