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Business Profile

Toys

DiecastTalk Toys Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item on 5/27/24 and received an order confirmation email with an expected delivery date of 6/2/24.On 6/16/24, I reached out to their customer service to inquire about the status of my order and to cancel if it had not yet shipped as it was more than 2 weeks behind schedule and I had not yet received any shipping information. I was told "We clearly stated this order is pre order and due until Oct 2024" (yes, the quote is correct, just poor grammatical use by the seller). I provided my order confirmation email showing a 6/2/24 expected delivery date, but the seller did not acknowledge their mistake. They instead issued a partial refund and charged a 10% restocking fee.I would have never ordered a product with a pre order of October 2024 as a June 2024 gift for someone. If there had been unexpected delays in production between my ordering and the delivery, I would have completely understood, but I believe it's reasonable to believe a seller is already in possession of an item on 5/27 if they are expected to have it delivered by 6/2.The seller instead insisted it was an October ************************************************************************************************************************************ their listing.A customer shouldn't have to pay to restock an item that won't even arrive for 4 months to the seller that was not listed correctly by the seller in the first place.I would like to be refunded the additional $6.27 as this was a mistake by the seller to list this expected delivery date when they had no intention of ever delivering until October 2024.

DiecastTalk Toys Inc. is NOT a BBB Accredited Business.

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