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Business Profile

Vaporizers

Linx Vapor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vaporizers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Hermes 3 from Linx vapor on 3/1/23 order number LNXVPR75235. It stopped working and I submitted a support ticket on 8/4/23, ticket number ****. On 8/15 the support agent ****** informed me that a replacement would be sent the next day. I have yet to receive an email with tracking information or confirmation that a replacement was sent. When I responded to the ticket asking for that information I have received no response from them. I have also called and left a voicemail asking for a status update or call back. I also created another support ticket and have yet to hear anything.

    Business Response

    Date: 10/03/2023

    Thank you for sharing your feedback with us regarding the recent issue you encountered with your Hermes 3 order. I would like to extend my sincerest apologies for any inconvenience you *** have experienced during your interaction with our support team, as well as any misunderstanding that *** have arisen during this process.

    First and foremost, I want to clarify that we did address your inquiry regarding the tracking number promptly on August 24th, which was within two business days of your initial support ticket submission. We deeply regret any delay in providing you with this information and any frustration it *** have caused.

    Regarding the replacement device, I'd like to shed light on our standard procedures for warranty item replacements. Although we aim to process these requests as efficiently as possible, we are unable to guarantee express shipping or specific delivery dates for replacement warranty items. However, please rest assured that your replacement device was dispatched within our standard processing time frame. Based on the information we have on record, your replacement Hermes 3 was delivered in less than two weeks from the discussed shipping date. We recognize that this *** not have met your expectations, and for that, we sincerely apologize for any inconvenience you encountered.

    Your feedback is invaluable to us, and we view this experience as an opportunity to review and enhance our processes to ensure a smoother experience for our valued customers in the future.

    If you have any further questions or concerns, please do not hesitate to reach out to our support team. We are here to assist you and ensure that your experience with Linx Vapor aligns with your expectations.

    Once again, I apologize for any inconvenience you faced during this process. Your understanding and patience are greatly appreciated. Thank you for choosing Linx Vapor, and we eagerly anticipate the opportunity to serve you even better in the future.

Linx Vapor is NOT a BBB Accredited Business.

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