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Business Profile

Cell Phone Supplies

Mobile Systems Wireless

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Complaints

This profile includes complaints for Mobile Systems Wireless's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mobile Systems Wireless has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Mobile Systems Wireless

      2841 Whipple Rd Union City, CA 94587

    • Mobile Systems Wireless

      3 Serramonte Ctr Ste 948 Daly City, CA 94015-2345

    • Mobile Systems Wireless

      2556 Somersville Rd Space K-1 Antioch, CA 94509

    • Mobile Systems Wireless

      1350 Travis Blvd Space 9003 Fairfield, CA 94533

    • Mobile Systems Wireless

      480 R Sun Valley Mall K205 Concord, CA 94520

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 18, 2024, we purchased a replacement screen from this business for our iphone. We paid $243 in cash for the "extra quality" screen (OLED v. LCD). A month later, the screen turned black. We believe that the business gave us a less quality screen (an LCD one) but charged us for the extra quality one (OLED). When confronting the business today in person, we asked for a copy of the receipt showing the type of screen it replaced back in May 2024. Business owner, through his employee/son, first claimed that they never repaired our screen, then claimed that bc of the crack on the screen - the screen turned black - which is not true, and (3) asked me to leave the store when requested the first and last name of the business owner "***" who I was talking to today by phone at ************** on or around 11:46 am, because I was "transpassing". Please help us obtain a copy of the receipt from this dishonest business showing that they provided us with the "extra quality" (OLED) screen on May 18, 2024. P.S. On the day of the repair the employee told us that business accepts credit cards but when picking up the phone he said they only accept cash. We then had to go to an *** machine to get the cash. See the attached screenshot of the *** withdrawal that day for $243, including fees. We don't recall the business giving us a receipt that day. Business has recording cameras inside the store and can easily verify this transaction (that we gave them cash that day).

    Mobile Systems Wireless is NOT a BBB Accredited Business.

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