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Business Profile

Delivery Service

Intellifreight

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Intellifreight contacted me a week ago to schedule the delivery of a package. I was told the driver of the shipment would call me a half an hour before he or she was supposed to be at my house. I never received a call from anyone to meet me so that I could receive the package. I actually never heard from anyone again about the shipment. I've reached out to the company and left voicemails (which all go to the owner of the company's voicemail and have not been returned. I've sent emails to the company's customer service account (no response), I've filled out the contact us section of their website multiple times (no answer or reply). I simply want to be able to talk to someone regarding a shipment that I paid for in full on November 8th and have yet to receive or hear any further information about. It is now December 5th so coming up on a month ago that I purchased and paid for this product and any shipping that was required.

Intellifreight is NOT a BBB Accredited Business.

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