Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello complaint was filed worj BBB . I have been trying to contact gosalmhearing a s air conditioning left numerous text messages . Have not got any response . When called all called Are going to voice mail . Installing central air conditioning unit wrong way not working properly as Its suppose to and gosal Is unable to diagnose and find the problem making excuses to come and fox the problem
Business Response
Date: 06/09/2024
We made contact with customer made the apointment and diagonozed problem, find out air conditioner was low on freon.there was a ***** in air conditioning unit'
Installer put ***** stop in air conditioner and recharge it. system was woeking properly.
Note
System we out of company warranty but no charge to customer free service.
Thanks
Kesar
************
Customer Answer
Date: 06/12/2024
Better Business Bureau:
I have reviewed the response please remove the complaint . My issue was resolved the business did respond and fixed my issue .
Sincerely,
*************************
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