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Business Profile

Lawyers

Regis J. Amann Law Office
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My bother and I paid Mr. ********************** $1200 in Aug 2022 to conduct our deceased mothers trust and will arrangements. My brother and I live more than 5 hours away. Mr. ********************** would not return any correspondence whatsoever and I had visit the office in person on Oct 10th to be told that he had not reviewed the case or taken any action other than one document that his secretary had filled with the county. I had services terminated the same day and requested a bill. Mr. **********************, nor his secretary could provide any billing information or any information about how much time was spent on the case. I was then told by Mr. ********************** that he had it "in his head" and we would see the billing and remainder of the retainer within a week or two. I expressed to both Mr. ********************** and his secretary that this was not a proper way to do business but he refused to address the issue further. I phoned the office on 31 Oct and spoke with Mr. ********************** who stated that he had "not gotten to it yet" and that it will be "this week or maybe next week."

    Business Response

    Date: 11/22/2022

    All I can say is that I always return my calls. I pride myself on that.  I did send my file to his new attorney who I found hard to get ahold of. I also sent ************** a letter detailing my time spent on this matter with a refund for time not used. I wish him and his family the best.  He is free to contact me if he feels this was not satisfactory.

    Customer Answer

    Date: 11/25/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Regis J. Amann Law Office is BBB Accredited.

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