Complaints

This profile includes complaints for Lewis Management Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lewis Management Corp. has 37 locations, listed below.

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  Lewis Management Corp.

  1156 N Mountain Ave Upland, CA 91786-3633

• 

  Village Green Senior Apartments

  152 E Covina Blvd Covina, CA 91722

• 

  Lewis Management Corp.

  4400 Shandwick Dr Antelope, CA 95843

• 

  Lewis Management Corp.

  1890 Junction Blvd Roseville, CA 95747

• 

  Lewis Management Corp.

  2655 Henley Pkwy Tracy, CA 95377

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am complaining about Terra Vista Apartments at ***** Terra Vista ****************************. They did not hold up the lease agreement with me in a few ways: 1. They did not provide covered parking as offered in the lease and 2. They did not return my deposit. I lived there for 2.5 years and moved out April ************************************************* They kept my deposit stating that the carpet was damaged, but it was only lightly stained and normal wear and tear. For the $27 they said I could have back, both my ex and I signed the paper stating that the money will allocate to me. To this day, I do not have a check. When I call them, they tell me its a corporate issue and to wait an additional 30 days to see if it shows up. I believe they are not acting in good faith and that I should get my full deposit back since I signed a lease offering covered parking and then myself and all of Parkview place section of the apartments didnt have covered parking.

  Business Response

  Date: 07/07/2025

  Terra Vista Apartments Management Response
  
  Thank you for bringing these concerns to our attention. We appreciate the opportunity to respond and provide clarification on the matters raised:
  
  1. Covered Parking:
  The lease agreement for this unit did include covered parking, which was provided upon move-in in 2022. However, in August 2024, Terra Vista Apartments began a capital improvement project to upgrade and replace all wood carports throughout the community. During this process, the City of **************** issued a stop-work order in September of 2024 due to unforeseen discrepancies, which halted construction. This was an unforeseen issue outside of our control. We notified residents regarding the delay and have been actively working with the city so that the project can resume and be completed as intended. We understand this caused an inconvenience and appreciate the residents patience as we work to resolve it.
  
  2. Security Deposit Charges:
  Before move-out, our team conducted a pre-walk inspection and provided an estimate of potential charges. After the resident vacated the unit, a full inspection was completed and reviewed by management. The following charges were assessed:
  
           Carpet Replacement: The carpet in the dining area had visible stains that exceeded normal wear and tear. The carpet had been installed in November 2021, and the resident moved out in April 2025. Rather than charging for the full replacement, the resident was charged only a prorated amount based on the remaining useful life of the carpet (five years in a living space).
  
           Drywall Repairs: Poor drywall patch work from resident damage needed to be revised with proper drywall repair and paint
  
           Cleaning: An initial charge for a full cleaning was applied, but after further review, this was reduced to a partial clean due to the appliance needing to be fully cleaned and restrooms sanitized. This revision increased the residents refund from $27 to $78.64.
  
  All charges were supported by documentation and calculated in accordance with California Civil Code 1950.5.
  
  3. Refund Check Delay:
  The revised refund check has not yet been issued due to the residents Notice to Vacate indicating that the deposit refund should be made payable to both leaseholders. When one of the residents later requested that the check be issued in a single name, we provided a Check Allocation Authorization Form, which was signed and returned on May 3, 2025, by the residents.
  
  At that time, the original refund check had already been processed and mailed. Our team contacted our accounting department to request a reissue of the check per the updated authorization. As part of standard financial procedures, there is a 30-day waiting period to reprocess the refund in order to ensure that the original check is not deposited. We understand this may be frustrating, but it is necessary to protect all parties.
  
  We strive to be fair, responsive, and transparent in all resident matters. If there are any further questions or concerns, we encourage the former resident to reach out to our office directly so we may assist further.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 1st 2025 my husband and I applied to lease an apartment from ******************************** in ****************. I applied online first as head of house hold. I paid $335 to what I was lead to believe was a hold on the apartment while application was in process. My husband then applied online as required and he was going to pay the $35 application fee. He was being charged$335 also. We thought it was an error. So we decided to call ********* the next day being that it was a holiday. I called Montecito on January 2nd and spoke to ****. He explained that we are required to pay full deposit of $600 at time of application. Which I thought was unheard of. We have been renting apartments for a long time and have never been required to pay full deposit at time of application. Usually it is paid when you are approved. So I told **** we changed our minds and want a refund. The money was already withdrawn from my bank account. He said he would put in for refund immediately. I would get a check in the mail in 14 to 21 days. Here it is February 11th and I still have not received a refund. My husband and I have called Montecito several times and have spoke to ********, **** and have been given promise after promise and no check yet. I also sent request in writing on January 4th 2025.******** has promised to call us back with information but never does. This has become ridiculous. This is unprofessional and theft. To take our deposit which we gave in good faith. I expect a full refund since my credit was never even checked. Please help us resolve this issue as soon as possible. I would like to resolve it without having to resolve to legal counsel. Thank you for prompt assistance to this matter.

• Initial Complaint

  Date:05/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company refuses to give me my security deposit back of $600.00 for senior 55+ apartment living.

  Business Response

  Date: 06/05/2024

  The prospect received a refund of the holding fee.  Under the terms of the agreement he signed, if a prospect cancels after the three day period they lose their deposit if we are damaged.  In this instance, despite pulling it off of the market, we were able to re-rent the unit at the same rental rate and for the same move-in date.  Accordingly, we refunded the holding fee.

• Initial Complaint

  Date:04/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *********
  
   
  ready been sent to collections. The letter reads that if it is not paid within 30 days of the letter it would be sent to collections. As we stand today is still not 30 days. I was so confused being that I just received it and I immediately called to find out payment methods. I was basically told by ***** that although he does see it documented that I did not receive the original letter because of their error, there is nothing that they can do and I must just wait for the collection agency to send me a letter or call me. He would not even given me the collection agencys information so that I could all them. This has to be illegal. Being someone with a perfect rental history, i am not going to allow them to mess up my rental history based on their error. There has to be something that can be done about this.

  Business Response

  Date: 01/08/2025

  We worked with the resident in April of 2024 when she wanted to confirm her forwarding address and to setup a payment plan with her.  I confirmed with our accounting department on 4/19/24 that she was not in collections.  From there, she made monthly payments via ACH and paid off her balance on 6/21/24.  All payments were reported to Accounting so that we would not send her to collections.