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Business Profile

Architect

Pete Volbeda Architect

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/17/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Communication with **** ********************** began on February 16, 2021, initiating discussions about obtaining planning approval for a building remodel. We paid an initial deposit of $1,000 and a $2,000 submittal fee on February 22, 2021, marking the project's start. The remaining $2,000 was due upon plan approval. Plans were submitted on April 16, 2021, but on April 30th, we received feedback requiring revisions. Revised plans were approved internally and submitted to the county on August 3, 2021. On September 9, 2021, Mr. ********************** informed us of the plan denial, but we didn't receive official notice until September 7, 2022. Despite ongoing communication, we faced delays and uncertainties. On November 22, 2022, we highlighted four crucial tasks, but they were ignored. Despite further revisions requested on December 22, 2022, we were notified of conditional approval on March 23, 2023. Mr. ********************** requested the final payment of $2,000 on the same day. An additional $3,000 was paid between 2022 and 2023 for what were originally outstanding tasks. We learned much of this information during in-person discussions with the planning department. Access to county documents via EZOP, controlled by Mr. **********************, was limited, hindering progress monitoring. Despite our challenges, the county waived extra fees, supporting our mission to provide housing for homeless veterans. However, despite assurances, the outstanding tasks remain unresolved. Having paid $8,000, we haven't received approved plans, raising concerns about project prioritization based on financial incentives. We urgently request the completion of the outstanding items to expedite approval.

Pete Volbeda Architect is NOT a BBB Accredited Business.

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