Complaints
This profile includes complaints for Chaffey Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I visited Chaffey Federal Credit Union and paid a $40 membership fee to open a new account. However, the next day, I received a call from the credit union stating that they were unable to open my account. Despite this, they informed me that the $40 membership fee was non-refundable. I am disputing this decision and requesting a full refund of the $40 fee, as I did not receive the account.
Business Response
Date: 03/14/2025
Chaffey FCU's records show that Mr. **** was fully reimbursed via cash on 3/13/25 at our **************** location. Mr. **** had been informed that ****'s membership of $10 was non-refundable, but the branch manager later approved an exception to reimburse the membership fee along with the additional first deposit for a total of $40.Customer Answer
Date: 03/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ****
Initial Complaint
Date:12/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On date 11/20/2024 as a customer of ******************************************************************** I reached out to their staff to make aware of our financial hardships. Aaleah was not available and I was transferred to her Collection Team Manager ***** ********, I was trying to again explain our hardships. By the end of this conversation ***** told me that she was going to speak with Aaleah the next day and figure out some options for us and get back to us. That same day I got a call from a towing company saying that ***** had requested them to pick up the car. I called ***** and expressed to her that I was both confused and upset that she went ahead and sent a tow truck to pick up the car even though she told me she was going to get back to us with options. The conversation went way overboard by her talking over me, aggressively telling me when I am able to speak and more. I ended the conversation with requesting her supervisor ****** *****. After leaving a message for ****** he got back to me on 11/22/24 where he apologizes for Nancys unprofessional service and we made an agreement to work on a payment option. Skip to 12/23/24 we call Chaffey for an update to find out that ***** took it upon herself to close our credit card account with them with a reason of non payment. This was a shock as we have that account on auto payment and have receipts showing that the account was never late. ****** was made aware and again couldn't understand what or why ***** did this put I expressed to him that it is now starting to feel like ***** was treating us unfairly due to the incident back on 11/20/24. This was also not communicated with either my wife or I about the account.We don't feel safe and comfortable with ***** having access to our account and information based on the events and actions she's directed at us for her poor customer service behavior. This is unprofessional and we will consult with a legal representative if she is to continue to have access to our account.Business Response
Date: 01/21/2025
Mr. ***** was contacted on 01/16/2025 and informed that ***** will not have access to his account, he was assigned someone to be his point of contact for any questions or concerns regarding his account. Mr. ***** was asked to send a copy of Experian credit report showing his credit card closed, we will send a notification to Experian and the other three credit bureaus.Thank you,
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.