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Business Profile

Eyelash Extensions

Amazing Lash Studio: Upland

This business is NOT BBB Accredited.

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Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Carmelita G

    Date: 04/25/2024

    Im not normally one to write bad reviews, but I was treated so badly that this needs to be voiced. I frequently deal with discrimination as a black woman, but this was next level disrespect. So, I was asked to remove my eye make up before my appointment so I arrived five minutes before my scheduled time and removed the make up. I got a full volume set. ***** was the technician. I was told she was more experienced and thats why she charged more because it would take less time. However it took her over two hours to do a full set. At the end, once I looked at my lashes I noticed a gap and I also noticed lashes going the wrong direction and I asked her to fix them. She told me no and that she had already gone 20 minutes over the time. She said she would not fix them and that it was my fault for taking too long to remove my eye make up. She arranged for another technician to correct and finish the area however I had to wait an additional 30 minutes for that technician to finish with her client to begin my lashes. This was the most disrespectful thing Ive ever experienced. Paying for a service that is supposed to be done in a certain period of time and then having to wait additional 30 minutes for someone else to make it acceptable is terrible - all the while being blamed their job not being done.The second technician took 40 minutes to fix my lashes so I basically spent my entire afternoon there. It was a waste of time and they were very disrespectful to me. Im sure if I was any other race I would not have had this experience. I felt disrespected and discriminated against. I will never return to this studio to have my time wasted, and to be disrespected again. 0/10 do not recommend.

Amazing Lash Studio: Upland is NOT a BBB Accredited Business.

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