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Business Profile

Fast Food Restaurants

McDonald's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my 2 and 4 year old tonight for dinner and was given the incorrect order. I noticed at home and drove back and went through the drive through. Upon getting to the window they asked for the order back and I explained legally they cannot do anything with the food but that my kids were eating some of it. A girl with a red and brown ponytail stated she would not get me the correct order or refund me. She got the manager who then told me she was calling the cops on me. I showed her I had a cheeseburger in the bag which was not what I ordered and told her my kids were eating and I would not return the order. She continued to call the cops and I stated that until I received my correct order or a refund I was not leaving. I find it troubling that McDonald's got my order wrong and then resulted to calling the cops on me, especially as a woman of color. I am an attorney and spend well over 150 dollars a month there to be disrespected by your manager. Further, she then told me I would never be served again. I only go there for my kids and her behavior was absolutely horrific. The fact that McDonald's allows a manager to be disrespectful to customers when ********************** was in the wrong is terrible. Lastly, she took my receipt and did not return it, so I could supply the correct information. This better be rectified immediately or I'm happy never to patronize McDonald's due to your staff's nasty behavior.

    Business Response

    Date: 11/22/2024

    Thank you for bringing this matter to our attention. In order to address this complaint, we need the exact location of the restaurant the customer visited. Would you be so kind as to request the location for this matter? Thank you.

    Customer Answer

    Date: 11/25/2024

    **************************************

McDonald's is NOT a BBB Accredited Business.

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