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Business Profile

Information Technology Services

Sapphire Softech Solutions LLC
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for Sapphire Softech Solutions LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sapphire Softech Solutions LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/09/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not been able to reach Sapphire Softech Solution at any of the contact information provided. I signed up for a one-year subscription on 05/04/2022. At that time I needed help setting up my new HP printer. This company was on the HP recommended list for help. When I contacted the, they were very helpful, patient, knowledgeable, and professional. I was quite pleased with their help. Then I was told that I could sign-up for one year of their remote customer service for a one-time fee of $249.99 which I paid for 24/7 online help. Since then I have had to enlist their service several times with no complaints. But on July 30th when I needed their help I have not been to reach them at any of the contact numbers. The email address or the phone number doesn't work. I am a senior citizen on a fixed income and I feel I have been taken advantage of.

      Business Response

      Date: 08/10/2022

      Hi *****,

      Please accept our apologies for missing your email. We have assigned your case to our technical team & someone will reach out to you today itself, else you can call us on our toll free numbers shared via email today.

      We are extremely sorry for not getting back to you in time; we do try our best to ensure we don't miss any email or call.

      Our team will reach out to you today.

      Regards
      Sapphire Softech Solutions

      Customer Answer

      Date: 08/10/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sapphire Softech Solutions LLC is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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